Support Engineer I — Azure & Customer Success

JDA Software; Monterrey; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

JDA Software in Monterrey is seeking a Support Engineer 1 to provide seamless application support to Blue Yonder customers, delivering excellent customer experience and end-to-end ownership. You will collaborate with Blue Yonder teams, communicate clearly in English, assist with monitoring using AppDynamics and Splunk, and develop basic Azure knowledge while resolving moderate issues.

The role emphasizes knowledge article creation, continuous improvement, and customer-centric problem solving,

Qualifications

• Provides excellent customer experience by resolving customer issues mostly of moderate complexity.
• Shows end-to-end ownership.
• Resolves internal alert cases.
• Engages in application health monitoring using M&D tools.
• Adheres to SLA/SLO and quality practices.
• Communicates effectively with customers.
• Participates in knowledge base articles.
• Supports 24x7 operations.

Responsibilities

• Delivers excellent customer experience by resolving issues of moderate complexity.
• Maintains end-to-end ownership of cases.
• Monitors application health using M&D tools.
• Attends case quality training and adheres to SLA/SLO.

Skills

DBMS (SQL, Oracle)

Code debugging

API/Mulesoft integration

Azure concepts basics

AppDynamics

Splunk

Tools

AppDynamics

Splunk

Wireshark

PerfView

Event Viewer

Job description

JDA Software in Monterrey is seeking a Support Engineer 1 to provide seamless application support to Blue Yonder customers, delivering excellent customer experience and end-to-end ownership. You will collaborate with Blue Yonder teams, communicate clearly in English, assist with monitoring using AppDynamics and Splunk, and develop basic Azure knowledge while resolving moderate issues.

The role emphasizes knowledge article creation, continuous improvement, and customer-centric problem solving,