Support Engineer II: WMS Deployment & Support

Blue Yonder; Monterrey; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Blue Yonder in Monterrey, Mexico is seeking a Support Engineer II to join a newly formed team focused on rapid deployment and onboarding for WMS solutions in a growing 3PL and Retail Shipper customer base. You will liaison across services, provide on-call support, and help improve knowledge resources as well as operational processes.

You will mentor peers, conduct health checks, and advise on industry best practices during product implementations and go-live periods.

Formación

• Strong analytical/problem solving abilities with root-cause analysis.
• Effective oral and written communication with internal and external stakeholders.
• Familiarity with retail domain and order management systems.
• Experience with scripting tools like JMeter and Selenium.
• Experience with Azure and GCP cloud services for deployments and monitoring.
• Experience tuning/extracting data from Cassandra and MongoDB; Kafka usage.

Responsabilidades

• Acts as liaison between Support Services, PMG, and Consulting Services across products.
• On-call availability for emergencies and critical site down issues.
• Maintain and improve knowledge base quality and content.
• Develop knowledge articles and drive operational improvements.
• Escalate issues with potential financial or relationship impact.
• Mentor team members in product knowledge and triage techniques.
• Perform customer performance reviews and health checks.
• Offer guidance to customers and implementation teams on best practices.
• Provide functional/technical support during product deployments and go-live periods.
• Understand product features and capabilities to be delivered.
• Collaborate cross-functionally to support design, development and testing.
• Work with analysts to resolve complex issues and manage caseloads.
• Monitor Blue Yonder SaaS solutions for customers and drive proactive stability.

Conocimientos

Analytical thinking

Communication skills

Retail domain knowledge

Scripting tools

Herramientas

JMeter

Selenium

Azure

GCP

Kafka

Cassandra

MongoDB

Descripción del empleo

Blue Yonder in Monterrey, Mexico is seeking a Support Engineer II to join a newly formed team focused on rapid deployment and onboarding for WMS solutions in a growing 3PL and Retail Shipper customer base. You will liaison across services, provide on-call support, and help improve knowledge resources as well as operational processes.

You will mentor peers, conduct health checks, and advise on industry best practices during product implementations and go-live periods.