Concierge

Four Seasons Hotels and Resorts

La Ribera

On-site

MXN 300,000 - 420,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Shuttle service to resort from San Jos

Uniforms and dry cleaning

In-house training workshops

Employee recognition awards

Job summary

Four Seasons Resorts Los Cabos at Costa Palmas, located along the East Cape, seeks a Concierge to deliver exceptional guest experiences in a luxury setting. You will respond to diverse guest requests with personal recommendations, ensuring satisfaction while upholding Four Seasons policies.

The role requires fluency in Spanish and English, with at least 2 years in concierge or guest relations, and prior experience in a luxury hotel environment is advantageous.

Qualifications

Fluency in Spanish and English is required.
Minimum 2 years in concierge or guest relations.
2+ years in a luxury hotel or similar environment is an asset.
Ability to work with all hotel systems and maintain high attention to detail.
Understand and deliver high quality, luxury service standards.
Guest centricity and understanding of guest preferences.

Responsibilities

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves guests' complaints
Assists in all inquiries in connection with the hotel services
Responds to all guest requests in an accurate and timely manner with local knowledge and customary practices.

Skills

Bilingual Spanish-English

Guest relations

Luxury hotel experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: https://www.fourseasons.com/es/loscabos/
Instagram: #fsloscabos

About the role of Concierge

Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons' policies.

What you will do:

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves gusts complaints
Assists in all inquiries in connection with the hotel services
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and residences practices.

What you bring:

Fluency in Spanish and English is required for this position
Minimum experience of two (2) years in concierge area or guest relations.
Two (2) + years' experience working within a luxury hotel or similar environment is considered an asset
Ability to work with all hotel systems and maintain a high attention to detail.
Understand and ability to deliver high quality, luxury service standards.
Guest centricity and understanding of the importance of guest preferences.

What we offer:

Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
Uniforms: Complimentary Dry Cleaning for Employee Uniforms
Training & Development: In-house training workshops for line and management employees
Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at: