Supervisor De Areas Publicas

Playa Hotels & Resorts; Cancún; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Seguro de gastos médicos

Descuentos en servicios y hospedaje

Desarrollo profesional

Job summary

Playa Hotels & Resorts busca un Supervisor de Limpieza para su equipo en Cancún. Supervisarás al personal de limpieza, asegurarás estándares de higiene y coordinarás entre departamentos para entregar experiencias de hotelería de alto nivel.

Se requiere experiencia en supervisión, habilidades de liderazgo y un enfoque orientado al servicio al cliente. Ubicación en Cancún, con horario rotativo y posibilidades de desarrollo profesional en la cadena.

Qualifications

• Se requiere experiencia previa como supervisor o líder en limpieza o similar.
• Capacidad de capacitar y motivar al personal.
• Conocimiento de normas de higiene y seguridad.
• Habilidades de comunicación y servicio al cliente.

Responsibilities

• Supervisar, entrenar y motivar al equipo de limpieza y saneamiento.
• Desarrollar e implementar horarios y procedimientos de limpieza.
• Realizar inspecciones regulares para asegurar estándares de calidad.
• Gestionar inventarios de suministros y equipos.
• Resolver quejas o solicitudes relacionadas con la limpieza.
• Mantener registros de actividades, inspecciones y capacitaciones.

Skills

Liderazgo

Comunicación

Atención al detalle

Gestión de equipos

Education

Educación secundaria o equivalente

Job description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Carretera Garrafon Vista Alegre, KM 4.5 SM 8 Mza. 62, Isla Mujeres Quintana Roo 77400, Mexico
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role

Nuestro cliente busca un líder proactivo y detallista para unirse a su equipo como Supervisor de Limpieza de Hoteles en la vibrante zona turística de Cancún . Serás responsable de garantizar los más altos estándares de limpieza e higiene en todas las áreas del hotel, supervisando al personal de limpieza y asegurando una experiencia impecable para los huéspedes. Este puesto es crucial para mantener la reputación de excelencia de nuestro cliente y su compromiso con un ambiente acogedor y seguro para todos los visitantes de Cancún , trabajando directamente en las instalaciones hoteleras y supervisando las operaciones diarias.

Key Responsibilities

• Supervisar y coordinar las tareas diarias del equipo de limpieza, asignando áreas de trabajo y asegurando el cumplimiento de los horarios.
• Realizar inspecciones regulares de habitaciones, áreas comunes, piscinas y restaurantes para verificar el cumplimiento de los estándares de limpieza e higiene.
• Capacitar al personal de limpieza en técnicas adecuadas, uso de productos químicos y protocolos de seguridad.
• Gestionar el inventario de suministros de limpieza y equipos, realizando pedidos según sea necesario y asegurando su correcto almacenamiento.
• Atender y resolver de manera eficiente cualquier queja o solicitud relacionada con la limpieza por parte de los huéspedes o la gerencia.
• Mantener un registro detallado de las actividades de limpieza, inspecciones y capacitaciones del personal.

Requirements

• Experiencia previa demostrable como supervisor o líder en el área de limpieza, preferiblemente en hoteles o establecimientos similares.
• Conocimiento de productos de limpieza, equipos y técnicas de saneamiento, así como de normativas de higiene y seguridad.
• Habilidades de liderazgo, organización y gestión de equipos, con capacidad para motivar al personal.
• Excelentes habilidades de comunicación y atención al detalle, con un enfoque orientado al servicio al cliente.
• Disponibilidad para trabajar en horarios rotativos, incluyendo fines de semana y festivos, según la demanda del hotel en Cancún .
• Certificaciones en control de plagas o manejo de químicos serán una ventaja.

Benefits

• Salario competitivo acorde con la experiencia y responsabilidades.
• Oportunidades de desarrollo profesional dentro de una cadena hotelera reconocida.
• Seguro de gastos médicos y prestaciones de ley.
• Ambiente de trabajo dinámico y colaborativo en un destino turístico de primer nivel.
• Descuentos en servicios y hospedaje dentro de la red del hotel.

Our client, a prominent leader in the hospitality and tourism industry in vibrant Cancún , is seeking an experienced and motivated Cleaning and Sanitation Team Supervisor. This critical role involves overseeing a team of cleaning staff to ensure all public areas, guest facilities, and back-of-house operations meet the highest standards of cleanliness and hygiene. The successful candidate will be responsible for staff management, scheduling, inventory control, and ensuring compliance with all health and safety regulations. This is an excellent opportunity to take on a leadership position within a highly reputable organization in one of Mexico's most sought-after destinations. We are looking for a proactive individual with a keen eye for detail and a passion for maintaining impeccable environments.

About the Role

Our client, a prominent leader in the hospitality and tourism industry in vibrant Cancún , is seeking an experienced and motivated Cleaning and Sanitation Team Supervisor. This critical role involves overseeing a team of cleaning staff to ensure all public areas, guest facilities, and back-of-house operations meet the highest standards of cleanliness and hygiene. The successful candidate will be responsible for staff management, scheduling, inventory control, and ensuring compliance with all health and safety regulations. This is an excellent opportunity to take on a leadership position within a highly reputable organization in one of Mexico's most sought-after destinations. We are looking for a proactive individual with a keen eye for detail and a passion for maintaining impeccable environments.

Key Responsibilities

• Supervise, train, and motivate a team of cleaning and sanitation staff.
• Develop and implement effective cleaning schedules and procedures for all areas.
• Conduct regular inspections to ensure quality standards are met and identify areas for improvement.