Subscriber Success Systems Architect

Jobtailor; Aguascalientes; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a dedicated Subscriber Success Operations professional to administer and optimize our platforms, including Vitally, Onboard.io and Staircase. You will translate strategies into configurations, build dashboards, ensure data quality, and train users while collaborating with stakeholders.

Requirements include 3-5 years in CS Operations, strong English, and a passion for AI-enabled automation with occasional travel possible.

Formación

• Bachelor’s degree or equivalent practical experience in a related field.
• 3-5 years in Customer Success Operations or SaaS administration.
• Proficient English communication skills (C1).
• Strong technical aptitude and quick learning of unfamiliar software.
• Analytical, mathematical, and detail-oriented with process focus.
• Ability to translate business requirements into system configurations.
• Questioning mindset to clarify assumptions and propose alternatives.
• Strong organizational skills to manage multiple requests.
• Excellent written and verbal communication for technical concepts.
• Proficiency with Microsoft Excel.
• Ability to work remotely while collaborating with stakeholders.
• Experience with generative AI tools for research and troubleshooting.
• Interest in Subscriber Success, CS Ops, and AI capabilities.
• Occasional travel may be required.
• Preferred: Vitally, Onboard.io, Staircase, CRM, or other SaaS systems.
• Preferred: reporting, data visualization, SQL, integrations, or workflow automation.
• Preferred: internship/academic/volunteer/project experience in systems, analytics, ops.

Responsabilidades

• Administer and maintain Subscriber Success platforms, including internal systems, Vitally, Onboard.io, Staircase.
• Translate approved strategies into system configurations, workflows, automations, playbooks, lifecycle stages, templates, and user experiences.
• Partner with stakeholders to understand desired business outcomes, clarify requirements, and identify dependencies or constraints.
• Recommend technically sound alternatives when requested solutions may create unnecessary complexity or fail to achieve intended outcomes.
• Configure and maintain health scores, success plans, onboarding workflows, alerts, tasks, segmentation rules, and other operational components.
• Build dashboards and reports to monitor onboarding, subscriber health, engagement, adoption, risk, and operational performance.
• Support data fields, permissions, integrations, imports, exports, and data synchronization across Subscriber Success systems.
• Monitor data quality and system performance, troubleshoot issues, and coordinate with internal teams or vendors as needed.
• Test system changes and ensure configurations perform as intended without disrupting existing workflows.
• Maintain system documentation, business rules, troubleshooting procedures, user guides, and training materials.
• Provide system support and training to users, identifying root causes and resolving issues clearly and timely.
• Manage assigned system requests according to priorities established by Subscriber Success leadership.
• Gather user feedback and usage insights to improve usability, reliability, data visibility, and process efficiency.
• Stay informed about platform and emerging AI capabilities and recommend practical opportunities to improve system administration and operational efficiency.

Conocimientos

Subscriber Success Platform Admin

Data Analysis

Process Improvement

SaaS Administration

Generative AI Tools

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

Vitally

Onboard.io

Staircase

CRM Systems

Subscriber Success Tools

Descripción del empleo

Jobtailor is seeking a dedicated Subscriber Success Operations professional to administer and optimize our platforms, including Vitally, Onboard.io and Staircase. You will translate strategies into configurations, build dashboards, ensure data quality, and train users while collaborating with stakeholders.

Requirements include 3-5 years in CS Operations, strong English, and a passion for AI-enabled automation with occasional travel possible.