Customer Success Ops Analyst – Data-Driven & AI-Savvy

Benchmark Gensuite®; Aguascalientes; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Team-building events

Off-cycle reviews

Employee resource groups

Descripción de la vacante

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst to administer and optimize Subscriber Success systems. You will translate approved strategies into configurations, workflows, and reports across Vitally, Onboard.Io, Staircase, and related tools.

The role blends technology, analytics, and process improvement to enhance onboarding and customer health. The ideal candidate has 3–5 years in a similar role, strong analytical skills, and excellent written and

Formación

• Bachelor's degree or equivalent practical experience in a relevant field.
• 3-5 years in Customer Success Operations or similar SaaS role.
• Proficient English communication skills (C1).
• Strong analytical and problem-solving skills with attention to detail.

Responsabilidades

• Administer Subscriber Success platforms (Vitally, Onboard.Io, Staircase) and related tools.
• Translate strategies into system configurations, workflows, and playbooks.
• Build dashboards to monitor onboarding, health, engagement, and risk.
• Test changes and maintain system documentation and guides.
• Provide user training and support, managing system requests.

Conocimientos

Customer Success Operations

Analytical thinking

Problem solving

Excellent communication

Process improvement

Educación

Bachelor's degree in Business, Information Systems, Analytics, Mathematics, Engineering, Computer Science, or related field

Herramientas

Vitally

Onboard.Io

Staircase

CRM

SQL

Descripción del empleo

Benchmark Gensuite is seeking a technically curious Customer Success Operations Analyst to administer and optimize Subscriber Success systems. You will translate approved strategies into configurations, workflows, and reports across Vitally, Onboard.Io, Staircase, and related tools.

The role blends technology, analytics, and process improvement to enhance onboarding and customer health. The ideal candidate has 3–5 years in a similar role, strong analytical skills, and excellent written and