Cociner@/Experiencia Minima /Metro Division Del Norte

Sanborns Hermanos S.A.; Xico; Remote; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, and vision insurance

Career growth opportunities

Remote-friendly culture

Job summary

Sanborns Hermanos S.A. in Veracruz, Mexico, is seeking an Especialista Remoto en Experiencia del Cliente to join its fully remote team. You will engage with customers via chat, email, and video, providing timely support, troubleshooting, and product guidance.

The ideal candidate speaks Spanish fluently, has a technical mindset, and can work independently from a quiet home office. English is a plus, and a high school diploma is required; a bachelor’s degree is preferred.

Qualifications

• Remote customer support experience required.
• Excellent written and verbal Spanish; English is a plus.
• Strong technical aptitude and quick learning of new software.
• Able to work independently with strong time management.
• Customer advocacy and problem-solving passion.
• High school diploma; bachelor's degree preferred.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot issues and guide customers to solutions.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Skills

Remote customer support

Spanish fluency

English proficiency

Technical aptitude

Time management

Independent work

Customer advocacy

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client, a cutting-edge technology firm, is seeking a highly motivated and proactive Especialista Remoto en Experiencia del Cliente to join their fully remote workforce. This role is central to our client's commitment to delivering outstanding customer support and fostering positive client relationships globally. You will engage with customers through various digital channels, providing timely assistance, technical support, and ensuring their experience with our products is exceptional. The ideal candidate is a self-starter, possesses superb communication skills, thrives in a virtual environment, and has a passion for technology and customer satisfaction. This is a unique opportunity to work from anywhere in Mexico for a company that values innovation, collaboration, and employee well-being.

Key Responsibilities

• Provide comprehensive customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Requirements

• Proven experience in a remote customer support or customer success role.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is a strong asset.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A passion for customer advocacy and problem-solving.
• High school diploma or equivalent; Bachelor's degree preferred.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Experience with CRM software and helpdesk ticketing systems.

Benefits

• Competitive annual salary of .
• Fully remote position allowing you to work from anywhere in Mexico.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement in a fast-paced tech environment.
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