Agente De Cobranza C/Experiencia, Cartera Castigada

ATVECO; Xico; Remote; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fully remote position in Mexico

Opportunities for professional growth

Job summary

ATVECO is hiring a remote Especialista Remoto en Experiencia del Cliente to join its global team from anywhere in Mexico. You will handle multi-channel support, resolve technical issues, and drive product adoption while maintaining exceptional customer satisfaction.

The role requires strong communication in Spanish, good English, and the ability to thrive in a virtual environment with cross-functional collaboration.

Qualifications

• Remote customer support or customer success experience required.
• Excellent written and verbal Spanish communication; English a strong asset.
• Ability to learn new software quickly and work independently in a remote setting.
• Experience with CRM and helpdesk tools is preferred.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers to solutions.
• Educate customers on features, updates, and best practices.
• Gather feedback to inform product and service improvements.
• Collaborate with product, engineering, and sales to improve the customer journey.
• Create and maintain knowledge base articles and user guides.
• Proactively engage with customers to ensure success and satisfaction.
• Manage escalations and ensure timely resolutions.

Skills

Remote work experience

Spanish fluency

English understanding

Strong communication

Technical aptitude

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client, a cutting-edge technology firm, is seeking a highly motivated and proactive Especialista Remoto en Experiencia del Cliente to join their fully remote workforce. This role is central to our client's commitment to delivering outstanding customer support and fostering positive client relationships globally. You will engage with customers through various digital channels, providing timely assistance, technical support, and ensuring their experience with our products is exceptional. The ideal candidate is a self-starter, possesses superb communication skills, thrives in a virtual environment, and has a passion for technology and customer satisfaction. This is a unique opportunity to work from anywhere in Mexico for a company that values innovation, collaboration, and employee well-being.

Key Responsibilities

• Provide comprehensive customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Requirements

• Proven experience in a remote customer support or customer success role.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is a strong asset.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A passion for customer advocacy and problem-solving.
• High school diploma or equivalent; Bachelor's degree preferred.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Experience with CRM software and helpdesk ticketing systems.

Benefits

• Competitive annual salary of .
• Fully remote position allowing you to work from anywhere in Mexico.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement in a fast-paced tech environment.
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