Técnico En Ambientes Y Espacios

Expo Chihuahua; Chihuahua; Remote; MXN 179,000 - 290,000; Full time

Job summary

Expo Chihuahua is hiring a Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team. You will provide technical assistance and customer support for software users, troubleshoot issues, and guide customers through product features from a home office in Mexico.

Ideal candidates communicate clearly in Spanish, handle inquiries via phone, email, and chat, and maintain records while adhering to SLAs in a remote setup.

Qualifications

• Experience in technical support or customer service, preferably for software.
• Strong software troubleshooting knowledge.
• Fluent Spanish verbal and written communication.
• Proficient with helpdesk software and remote support tools.
• Able to explain technical concepts to non-technical users.
• Remote work capable and self-motivated.
• High school diploma; certifications are a plus.
• Reliable home office with high-speed internet.
• Patient, empathetic, customer-focused.
• Strong time management in a fast-paced setting.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues.
• Guide users through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Technical support

Customer service

Software troubleshooting

Spanish communication

Helpdesk software

Remote support tools

Independent work

Time management

Empathy

Education

High school diploma

Technical certifications

Tools

Helpdesk software

Remote support tools

Job description

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software products.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and continuous opportunities for professional development and training. Enjoy the unparalleled flexibility and work-life balance that comes with a fully remote position. You'll be part of a collaborative and supportive team culture