Cajero/A Departamental (Experiencia En Hotelería)

Hotel Galería Plaza San Jerónimo; Xico; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Career growth opportunities

Job summary

Hotel Galería Plaza San Jerónimo seeks a highly motivated Especialista Remoto en Experiencia del Cliente to join a fully remote team in Mexico. You will handle customer inquiries across chats, email, and video calls, troubleshoot issues, and promote best practices for product usage while maintaining high satisfaction levels.

The role requires strong Spanish communication, remote work discipline, and familiarity with CRM and helpdesk tools.

Qualifications

• Experience in a remote customer support or customer success role.
• Excellent written and verbal Spanish; English is a strong asset.
• Ability to learn software and systems quickly.
• Proven ability to work independently in a remote setting.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot issues and guide customers to solutions.
• Educate customers on product features and updates.
• Gather feedback to inform product and service improvements.
• Collaborate with product, engineering, and sales teams.
• Develop and maintain knowledge base articles and guides.
• Engage proactively to ensure customer success and satisfaction.
• Manage escalations and ensure timely resolutions.

Skills

Remote customer support

Spanish fluency

English proficiency

CRM software

Education

High school diploma

Bachelor’s degree preferred

Tools

Helpdesk ticketing systems

CRM software

Job description

About the Role

Our client, a cutting-edge technology firm, is seeking a highly motivated and proactive Especialista Remoto en Experiencia del Cliente to join their fully remote workforce. This role is central to our client's commitment to delivering outstanding customer support and fostering positive client relationships globally. You will engage with customers through various digital channels, providing timely assistance, technical support, and ensuring their experience with our products is exceptional. The ideal candidate is a self-starter, possesses superb communication skills, thrives in a virtual environment, and has a passion for technology and customer satisfaction. This is a unique opportunity to work from anywhere in Mexico for a company that values innovation, collaboration, and employee well-being.

Key Responsibilities

• Provide comprehensive customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Requirements

• Proven experience in a remote customer support or customer success role.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is a strong asset.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A passion for customer advocacy and problem-solving.
• High school diploma or equivalent; Bachelor's degree preferred.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Experience with CRM software and helpdesk ticketing systems.

Benefits

• Competitive annual salary of .
• Fully remote position allowing you to work from anywhere in Mexico.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement in a fast-paced tech environment.
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