Strategic Order-to-Invoice Analyst

Colgate Palmolive; Ciudad de México; On-site; MXN 350,000 - 520,000; Full time

Job summary

Colgate-Palmolive in Mexico City is seeking a CBS Order to Invoice Analyst to manage the end-to-end Order to Invoice (OTI) cycle in our Best Practice standards to ensure on-time deliveries and seamless order fulfillment. You will serve as the primary contact for internal partners and external accounts to drive accurate order processing and delivery status updates.

With 3+ years in customer service or supply chain roles, you will leverage SAP/APO and advanced Excel to optimize workflows and

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field.
• 3+ years of experience in Customer Service, Order Fulfillment, Planning, Logistics, Sales, or Supply Chain operations.
• Advanced proficiency in Microsoft Excel.
• Professional fluency in English (written and verbal).

Responsibilities

• End-to-End Order Management: Direct and execute all aspects of the Order to Invoice process—including order processing, return resolution, and claim management—within Colgate’s Selling Terms and Conditions while maintaining CP Best Practice standards.
• Stakeholder & Customer Relations: Serve as the primary point of contact for internal customer teams (CDO/CE) and external accounts, ensuring proactive communication on orders, deliveries, and fulfillment status.
• Cross-Functional Collaboration: Partner closely with local Customer Development Teams (CDTs) and Logistics to troubleshoot delivery issues, eliminate supply chain inefficiencies, and execute cost-saving initiatives such as plant-direct and consolidated shipments.
• System Execution & Compliance: Utilize SAP order processing and fulfillment applications (including APO) to manage order flow efficiently, minimizing manual intervention ("touches") while enforcing sales terms and policies.
• Performance Analysis & Reporting: Monitor Customer Service KPIs, analyze performance data, and prepare weekly and monthly customer service and cost-to-serve updates for local/division CDTs and CS&L management.

Skills

Advanced Excel

English fluency

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field

Tools

SAP

Oracle

NetSuite

APO

Job description

Colgate-Palmolive in Mexico City is seeking a CBS Order to Invoice Analyst to manage the end-to-end Order to Invoice (OTI) cycle in our Best Practice standards to ensure on-time deliveries and seamless order fulfillment. You will serve as the primary contact for internal partners and external accounts to drive accurate order processing and delivery status updates.

With 3+ years in customer service or supply chain roles, you will leverage SAP/APO and advanced Excel to optimize workflows and