Customer Order & Accounts Analyst — Drive Delivery & Growth

PepsiCo Inc.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Wellness program

Scholarship programs for children

Employee discounts

Job summary

PepsiCo Inc. in Mexico City is seeking a Customer Account Specialist to own end-to-end order management from receipt to delivery to warehouses and stores.

You will ensure order accuracy, timely release to distribution, and strong customer service aligned with KPIs. The role emphasizes collaboration with internal partners, data integrity between systems, and proactive communication about status, delays, and availability.

Qualifications

• Fluency in English, written and spoken.
• BA/BS degree with 2+ years in Order Management, Logistics, or Customer Service.
• Strong communication and problem-solving skills.
• Ability to learn SAP and Tableau quickly.

Responsibilities

• Manage customer orders from receipt through delivery to warehouses/stores.
• Ensure order accuracy and timely release to distribution centers.
• Communicate status, delays, and product availability to stakeholders.
• Monitor data integrity between PepsiCo and customer systems.

Skills

Written & Verbal Fluency in English

MS Office proficiency

SAP & Tableau familiarity

Education

BA/BS degree

Tools

SAP

Tableau

Job description

PepsiCo Inc. in Mexico City is seeking a Customer Account Specialist to own end-to-end order management from receipt to delivery to warehouses and stores.

You will ensure order accuracy, timely release to distribution, and strong customer service aligned with KPIs. The role emphasizes collaboration with internal partners, data integrity between systems, and proactive communication about status, delays, and availability.