Strategic Order & Customer Success Specialist

Realtruck; Región Centro; On-site; MXN 240,000 - 400,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Wellbeing days

Parental leave

Educational reimbursement

Referral bonuses

Job summary

RealTruck is seeking an Order Management Specialist to monitor and manage customer purchase requirements and coordinate with the supervisor to ensure efficient order processing and material releases. This role will initiate direct customer contact and respond to requests for sales support, reporting needs, order status, and product availability.

The position requires 2+ years in customer service or account management, strong Excel/CRM skills, and an onsite work arrangement with no travel.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in customer service and/or account management is required.

Responsibilities

• Build and maintain relationships with assigned customers and understand their needs.
• Serve as the primary contact for inquiries and provide timely solutions, including issues related to orders and refunds.
• Manage open orders through fulfillment, releases, delivery issues, and disputes.
• Maintain customer resources, pricing portals, service levels, and scorecards.
• Collaborate with sales, marketing, and product teams to support customer needs.
• Collect and analyze data on customer behavior to recommend changes.
• Track account metrics to identify opportunities for optimization.

Skills

Customer service

Account management

Communication

Data analysis

Problem solving

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

CRM (Kustomer, Five9)

SharePoint

Job description

RealTruck is seeking an Order Management Specialist to monitor and manage customer purchase requirements and coordinate with the supervisor to ensure efficient order processing and material releases. This role will initiate direct customer contact and respond to requests for sales support, reporting needs, order status, and product availability.

The position requires 2+ years in customer service or account management, strong Excel/CRM skills, and an onsite work arrangement with no travel.