Strategic Key Account Manager — Enterprise SaaS (Hybrid)

Sc Johnson; Xico; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Our client in Naucalpan, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in a hybrid role. You will manage a portfolio of enterprise accounts, align technology solutions with strategic objectives, and drive adoption and expansion of services.

You will serve as the primary liaison, build long-lasting c-level relationships, conduct regular business reviews, and collaborate with sales, product, and support teams to ensure

Qualifications

• Minimum of 6 years of experience in Key Account Management, Sales, or Customer Success, preferably in the enterprise software/SaaS industry.

Responsibilities

• Manage a portfolio of key enterprise accounts, ensuring high levels of client retention and satisfaction.
• Develop and execute strategic account plans to achieve long-term customer success and revenue growth.
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
• Act as a trusted advisor, providing insights and recommendations on how technology can drive client business value.
• Collaborate with sales, product, and support teams to ensure seamless delivery and exceptional client experience.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Negotiate contract renewals and expansions.
• Monitor account health and proactively address any potential risks.
• Stay abreast of industry trends and technological advancements relevant to clients.
• Provide accurate and timely forecasting of account revenue.

Job description

Our client in Naucalpan, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in a hybrid role. You will manage a portfolio of enterprise accounts, align technology solutions with strategic objectives, and drive adoption and expansion of services.

You will serve as the primary liaison, build long-lasting c-level relationships, conduct regular business reviews, and collaborate with sales, product, and support teams to ensure