Ejecutivo De Ventas Telco - Atención Al Cliente

At&T México; Cuautitlán Izcalli; Ibrido; MXN 900.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Hybrid work model

Career development opportunities

Performance bonuses

Descrizione del lavoro

At&T México is seeking an experienced Key Account Manager in Naucalpan to build and nurture relationships with enterprise clients. The role blends strategic account planning with hands-on relationship management to align technology solutions with client objectives.

You will act as the primary client advocate, drive adoption and expansion, and collaborate across sales, product, and support teams in a hybrid work setting.

Competenze

• 5+ years of experience in Key Account Management, Sales, or Customer Success in enterprise software/SaaS.
• Proven track record managing and growing large enterprise accounts.
• Demonstrated ability to build and maintain strong C-level relationships.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM software (e.g., Salesforce) and account management methodologies.

Mansioni

• Manage a portfolio of key enterprise accounts with high retention and satisfaction.
• Develop and execute strategic account plans to achieve long-term revenue growth.
• Conduct regular business reviews to assess performance and opportunities.
• Act as trusted advisor, providing insights on how technology drives business value.
• Collaborate with sales, product, and support teams to ensure seamless delivery.

Conoscenze

Relationship management

Strategic account planning

CRM (Salesforce)

Communication skills

Negotiation

Presentation skills

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

Our client, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in Naucalpan . This hybrid role requires you to build and maintain strong, long-lasting relationships with our client's most important enterprise customers, ensuring their continued success and satisfaction. You will be responsible for understanding their strategic business objectives and aligning our client's technology solutions to meet those needs. This is a critical role that demands strategic thinking, exceptional relationship management skills, and a deep understanding of the technology landscape. You will act as the primary point of contact, advocating for client needs internally and driving adoption and expansion of our services.

About the Role

Our client, a leading provider of enterprise software solutions, is seeking an experienced Key Account Manager to join their team in Naucalpan . This hybrid role requires you to build and maintain strong, long-lasting relationships with our client's most important enterprise customers, ensuring their continued success and satisfaction. You will be responsible for understanding the strategic business objectives and aligning our client's technology solutions to match those needs. This is a critical role that demands strategic thinking, exceptional relationship management skills, and a deep understanding of the technology landscape. You will act as the primary point of contact, advocating for client needs internally and driving adoption and expansion of our services.

Key Responsibilities

• Manage a portfolio of key enterprise accounts, ensuring high levels of client retention and satisfaction.
• Develop and execute strategic account plans to achieve long-term customer success and revenue growth.
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
• Act as a trusted advisor, providing insights and recommendations on how technology can drive client business value.
• Collaborate with sales, product, and support teams to ensure seamless delivery and exceptional client experience.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Negotiate contract renewals and expansions.
• Monitor account health and proactively address any potential risks.
• Stay abreast of industry trends and technological advancements relevant to clients.
• Provide accurate and timely forecasting of account revenue.

Requirements

• Minimum of 6 years of experience in Key Account Management, Sales, or Customer Success, preferably in the enterprise software/SaaS industry.
• Proven track record of managing and growing large enterprise accounts.
• Demonstrated ability to build and maintain strong C-level relationships.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinking and problem-solving abilities.
• Experience with CRM software (e.g., Salesforce) and account management methodologies.
• Ability to work effectively in a hybrid environment, balancing office-based and remote responsibilities.
• Bachelor's degree in Business, Technology, or a related field.
• Strong understanding of enterprise IT environments and business processes.

Benefits

Our client offers a highly competitive salary and a generous performance-based bonus structure. Comprehensive benefits package including health, dental, and vision insurance. Opportunities for continuous professional development and career advancement. A dynamic and collaborative work environment. Access to cutting-edge technology and resources. Enjoy the flexibility of a hybrid work model. Be part of a globally recognized company with a strong commitment to innovation and client success.

About the Role

Nuestro cliente, una compañía líder en el desarrollo e implementación de soluciones de software empresarial (ERP, CRM, SCM), busca un Key Account Manager con experiencia para gestionar y expandir relaciones con clientes estratégicos en la zona de Naucalpan, Estado de México . El candidato ideal poseerá una sólida comprensión de las necesidades tecnológicas de las empresas, habilidades excepcionales de consultoría y ventas, y un historial comprobado en el cierre de contratos complejos de alto valor. Serás el principal punto de contacto para un portafolio de clientes clave, responsable de comprender sus desafíos empresariales, proponer soluciones de software innovadoras y asegurar su éxito a largo plazo. Buscamos a un profesional proactivo, analítico y con una gran capacidad de construir relaciones de confianza. Esta es una oportunidad fantástica para unirte a una empresa en crecimiento y tener un impacto directo en el éxito de grandes organizaciones en la región.

Key Responsibilities

• Gestionar activamente un portafolio de cuentas estratégicas, desarrollando relaciones sólidas con los tomadores de decisiones clave.
• Identificar oportunidades de crecimiento dentro de las cuentas existentes, entendiendo profundamente los objetivos de negocio del cliente.
• Presentar y demostrar nuestras soluciones de software, adaptándolas a las necesidades específicas de cada cliente.
• Elaborar y negociar propuestas comerciales complejas, contratos y acuerdos de servicio.
• Colaborar estrechamente con los equipos de preventa, implementación y soporte para asegurar la entrega exitosa de valor al cliente.
• Supervisar la satisfacción del cliente y actuar como un defensor interno para garantizar el éxito continuo.
• Mantenerse al día sobre las tendencias del mercado de software empresarial y las capacidades de nuestros productos.
• Alcanzar y superar los objetivos de ingresos y crecimiento definidos para las cuentas asignadas.
• Realizar pronósticos de ventas precisos y reportar el estado de las cuentas a la dirección.

Requirements

• Licenciatura en Informática, Administración de Empresas, Ingeniería o campo relacionado.
• Mínimo de 5 años de experiencia en ventas B2B, preferentemente en software empresarial, soluciones tecnológicas o servicios de TI.
• Experiencia probada en la gestión de cuentas clave y el cierre de contratos de alto valor.
• Sólidos conocimientos técnicos sobre soluciones ERP, CRM, SCM u otras plataformas empresariales.
• Excelentes habilidades de comunicación, presentación, negociación y consultoría.
• Capacidad para entender procesos de negocio complejos y traducirlos en soluciones tecnológicas.
• Familiaridad con metodologías de venta consultiva y gestión de pipeline (CRM).
• Orientación a resultados, proactividad y fuerte ética de trabajo.
• Residencia en la zona de Naucalpan, Estado de México o disposición para trabajar bajo un modelo híbrido.

Benefits

Ofrecemos un paquete de compensación muy atractivo que incluye un salario base competitivo, un excelente plan de comisiones sin límite superior y bonos por desempeño. Además, contarás con un completo seguro de gastos médicos mayores, seguro de vida, fondo de ahorro, y oportunidades de desarrollo profesional continuo a través de certificaciones y programas de capacitación especializados. Fomentamos un ambiente de trabajo colaborativo, innovador y con un fuerte enfoque en el crecimiento de nuestros empleados. Podrás trabajar con clientes de primer nivel y ser un actor clave en la transformación digital de las empresas en la región de Naucalpan .

Our client, a premier provider of supply chain optimization software, is seeking an accomplished Key Account Manager to manage and grow their most valuable client relationships. This is a fully remote role, perfect for an experienced sales professional who excels at building long-term partnerships and driving account expansion. You will be responsible for understanding the strategic objectives of your key accounts and aligning our client's solutions to meet their evolving needs. The ideal candidate possesses a consultative sales approach, exceptional communication skills, and a proven ability to manage complex, high-value accounts. This is an outstanding opportunity to work from anywhere in Mexico and make a significant impact on client success and revenue growth, with a strong focus on opportunities originating from or managed within the Salt