Strategic Inside Sales for Global Accounts

ITT Inc. - Spanish; Heroica Nogales; Presencial; MXN 320.000 - 420.000; Jornada completa

Descripción de la vacante

The Inside Sales Representative (ISR) at ITT Inc. in Nogales, MX is a hybrid CSR/MSR role supporting strategic accounts with quotes, orders, and customer inquiries. You will manage the customer portal, coordinate shipments, and work with the Strategic Sales Manager to drive opportunities.

Applicants should have five years of manufacturing customer service experience, ERP knowledge, and fluent English–Spanish communication to build strong relationships and ensure timely problem resolution.

Formación

• Five (5) years prior customer service experience in a manufacturing environment.
• ERP knowledge and experience; focused on sales and distribution module.
• Proficiency in Microsoft Excel, Word, PowerPoint required.
• Excellent customer service skills, problem solving and negotiation skills.
• Effective communication and written skills.
• Detail oriented and works with a high degree of accuracy.
• Ability to multitask and tactfully handle stressful and difficult situation.
• 90% bilingual English-Spanish fluently spoken and quality written, preferably.

Responsabilidades

• Management of Customer’s Portal (Quotes and Orders)
• Download and analyze monthly Supplier Report Card
• Track and manage contacts and opportunities within CRM SalesForce
• Quote/SPA entry and quote responses
• Daily Quote follow-up and Win/Loose feedback
• Strategically manage customer PO from order entry to shipment
• Send and conduct WebEx for account backlog
• Backlog reconciliation – Monthly
• Manage daily account expedites
• Coordinate RMAs and ensure SCAR responses meet deadlines
• Train substitute for vacation and personal leave periods
• Develop relationships with customers responding to their questions efficiently and courteously

Conocimientos

Customer service

Communication

Negotiation

Herramientas

ERP system

Microsoft Excel

PowerPoint

Word

Descripción del empleo

The Inside Sales Representative (ISR) at ITT Inc. in Nogales, MX is a hybrid CSR/MSR role supporting strategic accounts with quotes, orders, and customer inquiries. You will manage the customer portal, coordinate shipments, and work with the Strategic Sales Manager to drive opportunities.

Applicants should have five years of manufacturing customer service experience, ERP knowledge, and fluent English–Spanish communication to build strong relationships and ensure timely problem resolution.