Inside Sales Representative

ITT Inc.-English; Heroica Nogales; Presencial; MXN 849.000 - 1.189.000; Jornada completa

Descripción de la vacante

ITT Inc. in Nogales, MX, is seeking an Inside Sales Representative to support strategic accounts, manage quotes and orders, and drive customer satisfaction.

You will coordinate with the Strategic Sales and Regional Managers on leads and demand analysis, while maintaining CRM data and ensuring timely responses. The role requires 5 years of manufacturing customer service experience, ERP proficiency, and strong English-Spanish communication.

Formación

• Five years of prior customer service experience in a manufacturing environment.
• ERP knowledge and experience; focused on the sales and distribution module.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent customer service, problem solving and negotiation skills.
• Effective communication and written skills.
• Detail oriented with high accuracy; able to multitask under pressure.
• 90% bilingual – English and Spanish, fluently spoken and well written.

Responsabilidades

• Manage customer portal with quotes and orders.
• Track and analyze monthly supplier reports.
• Maintain CRM data for contacts and opportunities.
• Enter quotes/SPA and respond to quote inquiries.
• Follow up daily on quotes and capture win/lose feedback.
• Coordinate POs from order entry to shipment.
• Handle returns, shipping inquiries, and order status questions.
• Develop relationships with customers and drive new business opportunities.
• Present at customer meetings, trainings, and webinars.
• Participate in sales trainings and certifications.

Descripción del empleo

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies:A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands includeFriction Technologies, KONIandAxtone.

Connect and Control Technologies:A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands includeITT Cannon, Enidine, Aerospace ControlsandkSARIA.

Position Summary

The Inside Sales Representative (ISR) is a cross between a strategic customer service rep (SCSR) and a manufacturing sales rep (MSR). This position will serve all the duties of a SCSR while performing the role of a MSR for specific strategic accounts. The ISR responds to customer inquiries or complaints regarding the organization’s products and services. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. The ISR is also responsible for supporting the achievement of goals pursued by their strategic account managers. In this role, the ISR will also perform various clerical and administrative duties

Essential Responsibilities

• Management of Customer’s Portal (Quotes and Orders)
• Download and analyze monthly Supplier Report Card
• Track and manage contacts and opportunities within CRM SalesForce
• Quote/SPA entry and quote responses
• Daily Quote follow-up and Win/Loose feedback
• Strategically manage customer PO from order entry to shipment
• Send and conduct webex for account Backlog
• Backlog reconciliation – Monthly
• Manage daily account expedites
• Manage daily VMI, Consignment and Min/Max Programs
• Coordinate RMAs and ensure SCAR responses meet deadlines
• Coordinate Compliance Responses and NDAs, etc.
• Train substitute for vacation and personal leave periods
• Develop relationships with customers responding to their questions efficiently and courteously
• Same day call response – Daily (as needed)
• Provide knowledgeable answers to questions about product, pricing and availability
• Promote ITT products and services
• Partner with Strategic Sales Manager and Regional Sales Manager on sales leads, customer opportunities, and POS and demand analysis
• Work with customers to resolve product returns, shipping inquiries and order status questions
• Co-develop and maintain new and existing customers through prospecting and relationship building.
• Assist in maintaining quarterly target goals
• Manage product/service mix, pricing and margins according to agreed goals
• Communicate with and leverage Customers to develop business
• Present at customer meetings, seminars, trainings, and webinars as required
• Attend sales trainings and certification programs as required

Continuous product learning to address customer inquiries and issue resolution

Position Requirements

• Five (5) years prior customer service experience in a manufacturing environment
• ERP knowledge and experience; focused on sales and distribution module
• Proficiency in Microsoft Excel, Word, PowerPoint required
• Excellent customer service skills, problem solving and negotiation skills
• Effective communication and written skills
• Detail oriented and works with a high degree of accuracy
• Ability to multitask and tactfully handle stressful and difficult situation
• 90% Bilingual– English-Spanish fluently spoken and quality written, preferably