Bilingual Customer Success & Sales Ops Associate

ISNetworld; Ciudad de México; Presencial; MXN 223.200 - 334.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% paid private health coverage

Employee assistance program

Paid time off

Monthly cell phone reimbursement

Complimentary parking or public transport reimbursement

Professional development opportunities

Wellness Program

Descripción de la vacante

ISNetworld is seeking an integral member of the Customer Service team in Mexico City to proactively manage workflows and support contractor/supplier customers. This role demands excellent verbal and written communication skills, along with the ability to handle customer inquiries effectively. Applicants must be bilingual in English and Spanish, and a Bachelor's degree or equivalent experience is required. The position offers extensive benefits, including health coverage, paid time off, and professional development opportunities.

Formación

• Bilingual in English & Spanish (read, write and speak).
• Desire to engage in verbal interaction over the phone.
• Ability to de-escalate calls.

Responsabilidades

• Proactively service and support contractor/supplier customers.
• Conduct training on software products.
• Field incoming calls and troubleshoot problems.
• Assist with CRM testing and customer account management.

Conocimientos

Verbal communication

Written communication

Critical thinking

Soft skills

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

ISNetworld is seeking an integral member of the Customer Service team in Mexico City to proactively manage workflows and support contractor/supplier customers. This role demands excellent verbal and written communication skills, along with the ability to handle customer inquiries effectively. Applicants must be bilingual in English and Spanish, and a Bachelor's degree or equivalent experience is required. The position offers extensive benefits, including health coverage, paid time off, and professional development opportunities.