Senior Salesforce Analyst - Mexico City - Hybrid

Gigamon; Cuautitlán Izcalli; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Gigamon seeks a Senior Salesforce (SFDC) Analyst to join the Biz Apps team. You will support Sales, Marketing, and Demand Gen by enhancing SFDC and integrated tools, translating business needs into robust SFDC solutions, and managing end-to-end implementation cycles.

You will collaborate with SMEs to map processes, document requirements, and drive data-driven improvements, while ensuring user acceptance testing and change management are effectively executed. Bilingual English/Spanish preferred.

Formación

• 5+ years of experience in a Sales or Marketing Operations role that works internally.
• 3+ years of hands-on experience managing SFDC implementations.
• Salesforce administration certification or equivalent experience is essential.
• Familiarity with Traction Complete Marketing Systems is a plus.

Responsabilidades

• Collaborate with SMEs to understand current business processes.
• Take data-driven decisions and propose systematic process improvements.
• Be the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations.
• Provide daily SFDC support for Marketing, Sales, and Demand Gen teams.
• Lead the SFDC implementation board for Demand GenOps and coordinate IT development.

Conocimientos

SFDC

Sales Ops

Stakeholder mgmt

Process improvement

Educación

Salesforce Certification

Herramientas

Traction Complete

Salesforce

Descripción del empleo

At Gigamon, we are on a mission to protect the hybrid networks and data of some of the largest and most complex organizations around the globe. We'reproud to be recognized as a Great Place to Work! Our innovative deep observability pipeline provides essential network intelligence to tools in the cloud, security, and observability space. This enables our customers to remove security blind spots, optimize network traffic, and significantly reduce costs and complexity in their tools, helping them effectively secure and manage their hybrid cloud infrastructure. With over 4,000 customers worldwide, including more than 80% of Fortune 100 companies, nine of the top ten mobile network providers, andnumerousgovernments and educational organizations, we are making an impact.

About the Role: Senior Salesforce (SFDC) Analyst

We are excited to invite a passionate and self-motivated Senior SFDC Analyst to our dynamic Biz Apps team!You’lljoin a small yet highly effective team that aims to achieve excellence inmaintainingour core business applications and processes to support our corporateobjectivesand drive operational efficiency.

In this role, you will tackle exciting operational challenges and assist our internal teams in working smarter and more effectively. Initially,you’llfocus on supporting our Sales, Marketing, and Demand Generation teams by driving improvements in systems and processes,mainly withinSFDC and its integrated applications likeTraction CompleteMarketing Systems and other marketing tools. By collaborating closely with subject matter experts (SMEs),you’llpinpoint areas that need enhancement and transform those insights into actionable business requirements, gaining buy-in from stakeholders and overseeing the implementation process through solution development.

What You'll Do:

Collaborate with SMEs to gain a comprehensive understanding of current business processes. Make data-driven decisions and propose systematic process improvements. Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations. Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users. Lead the SFDC implementation board for Demand GenOps ,acting as the primary point of contact between business needs and IT development. Manage the requirements of the intake process frominitialdiscussions to the delivery of solutions. Gather and document system enhancement requests, working closely with our IT development team to design andvalidatesolutions. Gather and document system enhancementrequests, anddesign, develop, andvalidatesolutions. Organize user acceptance testing and support change management efforts. Take onadditionalresponsibilities as needed.

What You Bring:

5+ years of experience in a Sales or Marketing Operations role that works internally. 3+ years of hands-on experience managing SFDC implementations. Salesforce administration certification or equivalent experience is essential. Familiarity with Traction Complete Marketing Systems is a plus. A strong ability toidentifyand address root causes of issues, implementing forward-thinking solutions based on thorough analysis. Proven experience collaborating with and influencing various stakeholders to make informed business decisions.

Who You Are:

Communicative and articulated, with strong written and verbal skillsboth in English and Spanish. Capable of identifyingand translating business needs into effective, compelling solutions. You thinkbig picture while paying attention to the details in execution. Excellent project management skills to keep everything on track. You are results-driven and dedicated to achieving progress. A self-motivator with a proactive work ethic who can multitask effectively. You understand, design, and operatewithin interconnected systems, all while prioritizing end-user simplicity.

#LI-Hybrid

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at .

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third- party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

We may use automated tools, including AI-based systems, to help screen and evaluate application materials for this role. These tools are designed to assess job-related qualifications only and do not make final hiring decisions; human reviewers remain involved in the process. Further, Gigamon uses Jobvite, developed by Employ, to screen and evaluate all Gigamon applicant resumes. The system analyzes resumes for skills, experience, and qualifications and processes employment history, education, and skills. This AI-based system is used for all Gigamon positions. For questions, contact (emailprotected). You have the right to request reasonable accommodation; to do so, please send a message to (emailprotected).