Strategic Customer Interface Lead

Bayer AG; Ciudad de México; Hybrid; MXN 400,000 - 640,000; Full time

Benefits offered by this job

Hybrid Working Style

Benefits Package

Development opportunities

Good working environment

Job summary

Bayer AG in Mexico City seeks a Customer Interface Account Specialist to own the strategic service relationship, manage orders, supply, delivery, and issue resolution. Build trusted relationships with strategic customers and Sales through proactive communication and alignment with go-to-market priorities.

You will lead cross-functional resolution, translate feedback into improvements, and ensure governance and accuracy across CRM and SAP systems. Hybrid working and benefits offered.

Qualifications

• Bachelor's degree in Business, Administration or related field.
• 3 years of experience in Customer Service, Sales Operations or strategic-account support.
• Experience managing complex customers and partnering with Sales and KAMs.
• Stakeholder management skills are a must.
• Business acumen and customer-oriented decision making.
• Influence without authority and cross-functional leadership.
• Executive communication, negotiation and conflict management.
• Analytical thinking, sound judgment and problem solving.
• Ownership, urgency, accuracy and ability to manage multiple priorities.
• Salesforce/CRM and SAP experience.
• Advanced Excel / Power BI knowledge.
• Agriculture, seed, S&OP or supply-chain knowledge.

Responsibilities

• Own the strategic service relationship and act as the primary contact for service, orders, supply, delivery and issue resolution.
• Build trusted relationships with strategic customers and Sales through proactive, transparent and business-oriented communication.
• Understand customer strategy, go-to-market, priorities and service expectations to anticipate requests and risks.
• Manage complex conversations, set realistic expectations and preserve trust during supply, pricing, delivery or operational constraints.
• Partner with KAMs and Sales, connecting commercial priorities with operational capabilities and business risks.
• Influence of Customer Operations, Supply Chain, Planning, Logistics, Finance, Credit, Master Data and Trade & Compliance without formal authority.
• Lead cross-functional resolution, clarifying ownership, commitments, next steps and target dates.
• Translate customer feedback and operational data into insights, root-cause actions and service improvements.
• Own outcomes beyond task completion: customer trust, service reliability, revenue protection, execution quality and reduced customer effort.
• Create and validate orders in CRM; manage SAP change cases, complaints, rebates, credit/debit/return requests and customer data with accuracy and compliance.
• Maintain visibility of orders and supply, providing proactive updates and partnering with Customer Operations for timely execution.
• Use KPIs and trends to anticipate risks, close performance gaps and support S&OE and business decisions.
• Challenge inefficient processes constructively and lead improvements that reduce recurring issues.
• Ensure adherence to CRM documentation, First Pass Rate, QMS, SOX and applicable governance requirements.

Job description

Bayer AG in Mexico City seeks a Customer Interface Account Specialist to own the strategic service relationship, manage orders, supply, delivery, and issue resolution. Build trusted relationships with strategic customers and Sales through proactive communication and alignment with go-to-market priorities.

You will lead cross-functional resolution, translate feedback into improvements, and ensure governance and accuracy across CRM and SAP systems. Hybrid working and benefits offered.