Hybrid Strategic Customer Interface Specialist

Bayer; Ciudad de México; Hybrid; MXN 400,000 - 560,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Benefits package

Development opportunities

Job summary

At Bayer in Mexico City, the Customer Interface Account Specialist will manage the strategic service relationship across service, orders, supply, and delivery while building trusted relationships with strategic customers and Sales. You will translate customer needs into actionable insights and lead cross-functional initiatives to improve service and reduce customer effort.

The role requires strong stakeholder management, intermediate English, and experience with Salesforce/CRM and SAP, plus

Qualifications

• Bachelor's degree in Business, Administration or related field.
• 3 years of experience in Customer Service, Sales Operations or strategic-account support.
• Experience managing complex customers and partnering with Sales and KAMs.
• Intermediate English proficiency.
• Stakeholder management skills is a must.
• Business acumen and customer-oriented decision making.
• Influence without authority and cross-functional leadership.
• Executive communication, negotiation and conflict management.
• Analytical thinking, sound judgment and problem solving.
• Ownership, urgency, accuracy and ability to manage multiple priorities.
• Salesforce/CRM and SAP experience.
• Advanced Excel / Power BI.
• Agriculture, seed, S&OP or supply-chain knowledge.
• Process-improvement or project leadership experience.

Responsibilities

• Own the strategic service relationship and act as the primary contact for service, orders, supply, delivery and issue resolution.
• Build trusted relationships with strategic customers and Sales through proactive, transparent and business-oriented communication.
• Understand customer strategy, go-to-market, priorities and service expectations to anticipate requests and risks.
• Manage complex conversations, set realistic expectations and preserve trust during supply, pricing, delivery or operational constraints.
• Partner with KAMs and Sales, connecting commercial priorities with operational capabilities and business risks.
• Lead cross-functional resolution, clarifying ownership, commitments, next steps and target dates.
• Translate customer feedback and operational data into insights, root-cause actions and service improvements.
• Own outcomes beyond task completion: customer trust, service reliability, revenue protection, execution quality and reduced customer effort.
• Create and validate orders in CRM; manage SAP change cases, complaints, rebates, credit/debit/return requests and customer data with accuracy and compliance.
• Maintain visibility of orders and supply, providing proactive updates and partnering with Customer Operations for timely execution.
• Use KPIs and trends to anticipate risks, close performance gaps and support S&O and business decisions.
• Challenge inefficient processes constructively and lead improvements that reduce recurring issues.
• Ensure adherence to CRM documentation, First Pass Rate, QMS, SOX and applicable governance requirements.

Skills

Stakeholder management

Cross-functional leadership

Executive communication

Analytical thinking

Problem solving

Influence without authority

Education

Bachelor's degree in Business/Administration

Tools

Salesforce/CRM

SAP

Excel

Power BI

Job description

At Bayer in Mexico City, the Customer Interface Account Specialist will manage the strategic service relationship across service, orders, supply, and delivery while building trusted relationships with strategic customers and Sales. You will translate customer needs into actionable insights and lead cross-functional initiatives to improve service and reduce customer effort.

The role requires strong stakeholder management, intermediate English, and experience with Salesforce/CRM and SAP, plus