Hybrid Customer Success Manager — SaaS Platform

Thomson Reuters Corp.

Ciudad de México

Híbrido

MXN 900.000 - 1.200.000

Jornada completa

Hace 3 días

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Generador de candidaturas

Consigue una respuesta de este empleador — un currículum y una carta de presentación adaptados exactamente a lo que busca la empresa.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Mental health days

Headspace app

Tuition reimbursement

Retirement plan

Volunteer days

Descripción de la vacante

Refinitiv's Reuters Imagen team in Mexico City is seeking a Customer Success Manager to own the operational relationship for a portfolio of client accounts, from kickoff through renewal, guiding implementations and day-to-day client communications.

You will drive platform adoption, train users, manage projects, and collaborate with cross-functional teams like DevOps, Product, and Sales to ensure customer outcomes. Fluent English and strong remote-working skills are essential.

Formación

3–5 years in Customer Success, Account Management, or client-facing delivery in B2B SaaS/tech.
Strong project-management skills across concurrent deliveries.
Technical aptitude to understand system configuration and API integrations.
Experience delivering training and enablement to diverse audiences.
Proficiency with Salesforce, Azure DevOps or Jira, and Monday.com.
Ability to work independently in a remote, multi-time-zone environment.
Fluent professional English, written and spoken.
Experience using AI tools for research, communication, and workflow.

Responsabilidades

Own customer relationships for assigned accounts, covering success, delivery and communications.
Drive platform adoption through training, enablement, and guidance on capabilities.
Develop and maintain account success plans with goals, adoption, risks, and actions.
Monitor account health and address issues before escalation.
Manage client implementations from kickoff to go-live and ongoing operations.
Plan and coordinate delivery using scope, milestones and risks.
Coordinate cross-functional delivery with DevOps and Delivery Engineering; manage budget.
Lead client kickoffs, UAT, training and go-live support.
Maintain platform knowledge of Imagen including UX, metadata, and configuration.
Provide configuration guidance and engage specialists as needed.
Support retention and growth; share context for renewals with Account Managers.
Identify expansion signals and inform Account Managers with supporting info.
Conduct annual account audits and route findings to the right teams.
Represent customer feedback to Product, Engineering and Commercial teams.
Keep Salesforce records up-to-date and contribute to operational excellence.