Strategic COO - Scale Operations & Leadership

Legal Management Group

Tijuana

On-site

MXN 3,747,000 - 5,450,000

Full time

14 days+

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Benefits offered by this job

Career growth

Executive bonus opportunities

Leadership development

Executive collaboration

Modern offices

Offices: Guadalajara & Tijuana

Job summary

FLF is seeking a Chief Operating Officer to lead daily operations and scale the firm’s performance across 19+ departments in a fast-growing personal injury law environment. You will partner with the CEO to translate strategy into actionable plans, drive process optimization, and build high-performing teams while maintaining client outcomes.

You will oversee budgeting, vendor management, and Looker Studio reporting, with English proficiency and executive leadership at the core of your

Qualifications

Bachelor's degree in Business Administration, Operations Management, Finance, Healthcare Administration, or related field.
MBA or executive education preferred.
7+ years of executive leadership as COO, Director of Operations, or senior operational leader in a Personal Injury Law Firm.
Experience managing 200+ employees across multi-department organizations.
Strong KPI development, process improvement, workflow automation, and operational reporting.
Experience with operational budgets, workforce planning, and resource allocation.

Responsibilities

Provide executive leadership for day-to-day operations across 19+ departments.
Ensure operational alignment across Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, and Client Experience.
Establish accountability frameworks for consistency, efficiency, and performance.
Partner with the CEO to execute strategic initiatives for growth.
Lead firm-wide process mapping and SOP development.
Design scalable systems to improve cross-department collaboration.
Identify automation opportunities to improve efficiency.
Recruit, coach, and mentor department leaders; develop KPIs.
Develop onboarding, leadership development, and succession plans.
Build high-performing teams delivering operational excellence and client service.
Oversee budgeting, staffing, and financial performance.
Negotiate with medical providers and manage vendor costs.
Develop executive dashboards and KPI reporting; present to leadership.