Strategic COO - Scale Operations & Leadership

Legal Management Group; Tijuana; Presencial; MXN 3.747.000 - 5.450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Executive bonus opportunities

Leadership development

Executive collaboration

Modern offices

Offices: Guadalajara & Tijuana

Descripción de la vacante

FLF is seeking a Chief Operating Officer to lead daily operations and scale the firm’s performance across 19+ departments in a fast-growing personal injury law environment. You will partner with the CEO to translate strategy into actionable plans, drive process optimization, and build high-performing teams while maintaining client outcomes.

You will oversee budgeting, vendor management, and Looker Studio reporting, with English proficiency and executive leadership at the core of your

Formación

• Bachelor's degree in Business Administration, Operations Management, Finance, Healthcare Administration, or related field.
• MBA or executive education preferred.
• 7+ years of executive leadership as COO, Director of Operations, or senior operational leader in a Personal Injury Law Firm.
• Experience managing 200+ employees across multi-department organizations.
• Strong KPI development, process improvement, workflow automation, and operational reporting.
• Experience with operational budgets, workforce planning, and resource allocation.

Responsabilidades

• Provide executive leadership for day-to-day operations across 19+ departments.
• Ensure operational alignment across Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, and Client Experience.
• Establish accountability frameworks for consistency, efficiency, and performance.
• Partner with the CEO to execute strategic initiatives for growth.
• Lead firm-wide process mapping and SOP development.
• Design scalable systems to improve cross-department collaboration.
• Identify automation opportunities to improve efficiency.
• Recruit, coach, and mentor department leaders; develop KPIs.
• Develop onboarding, leadership development, and succession plans.
• Build high-performing teams delivering operational excellence and client service.
• Oversee budgeting, staffing, and financial performance.
• Negotiate with medical providers and manage vendor costs.
• Develop executive dashboards and KPI reporting; present to leadership.

Conocimientos

Executive leadership

Operations management

Cross-functional collaboration

KPI development

Process optimization

English proficiency

Educación

Bachelor's degree in business/related field

MBA preferred

Herramientas

Filevine

Lead Docket

RingCentral

CallRail

Google Workspace

Asana

Zapier

Looker Studio

Descripción del empleo

FLF is seeking a Chief Operating Officer to lead daily operations and scale the firm’s performance across 19+ departments in a fast-growing personal injury law environment. You will partner with the CEO to translate strategy into actionable plans, drive process optimization, and build high-performing teams while maintaining client outcomes.

You will oversee budgeting, vendor management, and Looker Studio reporting, with English proficiency and executive leadership at the core of your