Senior Property Damage Claims Operations Leader

Legal Management Group; Región Centro; Presencial; MXN 15.204.000 - 24.707.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Semi-monthly USD salary

Bonus opportunities

Career growth

Professional development and training

Exposure to executive leadership

Collaborative work environment

Modern offices in Guadalajara and Tiju

Descripción de la vacante

FLF is seeking an experienced Property Damage Manager to lead the property damage operations, oversee investigations, and negotiate settlements to maximize client recovery. You will drive process improvements, collaborate with attorneys, adjusters, vendors, and clients, and guide the team toward efficient claim resolutions.

The role requires strong leadership, cross-functional coordination, and a commitment to exceptional client service within a growing personal injury law firm environment.

Formación

• Bachelor's degree or higher in a related field.
• Minimum 5 years managing property damage claims, insurance operations, investigations, or risk management.
• Strong background in investigations, negotiations, dispute resolution, and insurance recovery.
• Extensive knowledge of property insurance policies, liability assessment, and claims handling procedures.
• Experience leading cross-functional teams with attorneys, carriers, vendors, and external stakeholders.
• Excellent analytical, organizational, and decision-making skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office and claims management platforms.

Responsabilidades

• Lead and oversee the firm's property damage department from intake to final resolution.
• Develop standardized workflows to improve claim handling and client experience.
• Monitor departmental performance and implement continuous process improvements.
• Ensure operations align with organizational objectives and quality standards.
• Oversee investigations for residential, commercial, and vehicle property damage.
• Evaluate cause, scope, and financial impact using documentation and evidence.
• Review findings, repair estimates, and liability assessments for accuracy.
• Identify discrepancies or fraud indicators needing further investigation.
• Lead settlement negotiations with insurers, adjusters, vendors, and third parties.
• Negotiate repair costs, claim valuations, and settlements to maximize client recovery.
• Resolve complex disputes through strategic negotiation and policy interpretation.
• Monitor progress for timely resolution and clear communication.
• Build relationships with insurers, contractors, and external partners.
• Coordinate with attorneys, case managers, and legal teams.
• Prepare detailed reports, dashboards, and performance recommendations.
• Identify trends, risks, and opportunities to improve outcomes.
• Mentor and develop team members, driving accountability and excellence.

Conocimientos

Property damage claims management

Negotiation skills

Cross-functional collaboration

English proficiency

Microsoft Office / claims platforms

Educación

Bachelor's degree in Business Administration, Risk Management, Insurance, Criminal Justice, Finance, or related field

Herramientas

Filevine

CCC ONE

Mitchell

Audatex

Other claims platforms

Descripción del empleo

FLF is seeking an experienced Property Damage Manager to lead the property damage operations, oversee investigations, and negotiate settlements to maximize client recovery. You will drive process improvements, collaborate with attorneys, adjusters, vendors, and clients, and guide the team toward efficient claim resolutions.

The role requires strong leadership, cross-functional coordination, and a commitment to exceptional client service within a growing personal injury law firm environment.