Strategic Collections & Cash‑Flow Analyst

Payjoy; Apodaca; Presencial; MXN 350.000 - 600.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is seeking a Collections Analyst to support its Order-to-Cash workflow in Nuevo León, Mexico. You will manage overdue accounts, resolve billing disputes, and improve cash flow while maintaining strong customer relationships.

Responsibilities include following up on invoices, contacting customers by phone and email, analyzing aging reports, coordinating with Sales, Billing and Finance, and producing collection metrics and forecasts.

Formación

• Bachelor's degree in Finance, Accounting, Business Administration or related field.
• 2–5 years of experience in Accounts Receivable, Collections, or Credit & Collections.
• Knowledge of AR and collection management processes.
• Advanced Excel and data analysis skills.
• Experience with ERP systems such as SAP or Oracle.
• Strong communication, negotiation, and relationship management abilities.
• Intermediate to advanced English proficiency.

Responsabilidades

• Follow up on overdue invoices and payment commitments to ensure timely collection.
• Contact customers via phone and email to manage collection activities and resolve payment issues.
• Analyze Aging Reports and identify delinquency risks and collection priorities.
• Investigate and resolve disputes related to billing, PO pricing discrepancies, and credit memos.
• Partner with Sales, Customer Service, Billing, and Finance to remove barriers to payment.
• Maintain accurate documentation of customer accounts and collection activities.
• Prepare portfolio reports, cash collection forecasts, and collection performance metrics.
• Escalate high-risk accounts and engage third‑party agencies when needed.
• Support continuous improvement, automation projects, and data analysis for cash recovery.

Conocimientos

Analytical

Customer-focused

Attention to detail

Communication skills

Negotiation skills

Problem-solving

Educación

Bachelor's degree in Finance, Accounting, Business Administration

Herramientas

SAP

Oracle

Excel

Descripción del empleo

Carrier Global Corporation is seeking a Collections Analyst to support its Order-to-Cash workflow in Nuevo León, Mexico. You will manage overdue accounts, resolve billing disputes, and improve cash flow while maintaining strong customer relationships.

Responsibilities include following up on invoices, contacting customers by phone and email, analyzing aging reports, coordinating with Sales, Billing and Finance, and producing collection metrics and forecasts.