Global Collections Analyst | Cash Flow & Disputes

Carrier; Monterrey; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is hiring a Collections Analyst to support our Order-to-Cash organization by managing and recovering accounts receivable to improve cash flow. You will reduce past-due balances, resolve billing disputes, and maintain strong customer relationships in a dynamic environment.

The ideal candidate has 2–5 years in AR/Collections, strong Excel skills, and experience with SAP or Oracle. This on-site role offers collaboration across Sales, Billing, and Finance teams, with

Formación

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2 to 5 years of experience in Accounts Receivable, Collections, or Credit & Collections.
• Knowledge of Accounts Receivable and collection management processes.
• Basic financial analysis skills.
• Experience working with ERP systems such as SAP, Oracle, or similar platforms.
• Advanced Microsoft Excel and data analysis skills.
• Strong communication, negotiation, and relationship management abilities.
• Excellent problem‑solving skills with a focus on achieving results.
• Strong attention to detail and follow‑through.
• Intermediate to advanced English proficiency.

Responsabilidades

• Following up on overdue invoices and payment commitments to ensure timely collection.
• Contacting customers via phone and email to manage collection activities and resolve payment issues.
• Analyzing Aging Reports and identifying delinquency risks and collection priorities.
• Investigating and resolving disputes related to billing, purchase orders, pricing discrepancies, and credit memos.
• Partnering with Sales, Customer Service, Billing, and Finance teams to remove barriers impacting customer payments.
• Maintaining accurate and up‑to‑date documentation of customer accounts, collection activities, and payment commitments.
• Preparing portfolio reports, cash collection forecasts, and collection performance metrics.
• Escalating high‑risk accounts, critical customers, and cases requiring legal placement or third‑party collection agencies.
• Supporting continuous improvement initiatives, automation projects, and data analysis efforts to optimize cash recovery processes.

Conocimientos

Analytical thinking

Customer-focused

Detail-oriented

Negotiation skills

Communication skills

Advanced Excel

Educación

Bachelor's degree in Finance, Accounting, Business Administration

Herramientas

SAP

Oracle

Descripción del empleo

Carrier Global Corporation is hiring a Collections Analyst to support our Order-to-Cash organization by managing and recovering accounts receivable to improve cash flow. You will reduce past-due balances, resolve billing disputes, and maintain strong customer relationships in a dynamic environment.

The ideal candidate has 2–5 years in AR/Collections, strong Excel skills, and experience with SAP or Oracle. This on-site role offers collaboration across Sales, Billing, and Finance teams, with