Strategic Agency Growth Lead - Digital Ads

TikTok; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

TikTok is seeking Agency Solutions Managers to support our Holdco agency partners and be based out of the Mexico City office. The ideal candidate will have extensive experience in digital advertising and a proven ability to drive operational excellence and commercial growth to unlock new business.

You’ll lead end-to-end client engagement, from technical troubleshooting and campaign activation to education and strategic upselling.

Formación

• Years of digital advertising and client-facing roles experience.
• Years of Ad Agency experience or similar role.
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Proven experience analyzing data and best practices to assess performance drivers and formulate enablement recommendations.
• Excellent oral and written communication and presentation skills with the ability to establish credibility with technical and non-technical business owners with advanced English skills.
• Strong ability to own relationships with programmatic trading desk managers and engage with multiple customer organizational levels to understand business objectives and a team player and collaborator.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.

Responsabilidades

• Identify and drive revenue opportunities: Act as an in-house expert within strategic Holdco agencies to capture new opportunities, seek out strategic partnerships, and proactively hunt for new client briefs to expand the business portfolio.
• Provide consultative support and elevate trader proficiency: Offer strategic media solutions and campaign optimization guidance, while designing and leading ongoing training sessions to improve media buyer expertise and optimize campaign delivery rates.
• Deliver strategic insights and execute upselling: Analyze platform data to provide proactive audience targeting recommendations, while creating compelling post-sale propositions to actively recommend premium supply and diverse ad formats.
• Lead technical troubleshooting: Act as the primary technical liaison for the agency to swiftly resolve campaign delivery issues and creative moderation escalations.
• Drive product adoption: Collaborate with cross-functional teams to structure and execute operational initiatives focused on accelerating new feature adoption, beta support, and API integrations.
• Streamline campaign activation: Remove operational friction during the setup and launch phases to ensure the seamless activation of new advertisers.
• Ensure customer success: Deliver the highest level of sales and operational customer service, providing agile, on-demand support for specialized client requests while keeping clients informed of the latest platform products and developments.

Conocimientos

Digital advertising

Client-facing

Agency experience

Social media marketing

Data analysis

English proficiency

Stakeholder management

Programmatic trading

Descripción del empleo

TikTok is seeking Agency Solutions Managers to support our Holdco agency partners and be based out of the Mexico City office. The ideal candidate will have extensive experience in digital advertising and a proven ability to drive operational excellence and commercial growth to unlock new business.

You’ll lead end-to-end client engagement, from technical troubleshooting and campaign activation to education and strategic upselling.