Strategic Account Lead – Retail & CPG AI Platform

Arkham Technologies; Monterrey; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation with variable

Job summary

Arkham Technologies is a Data & AI Platform helping large enterprises unify fragmented systems and derive trusted data for AI-driven decisions. The Account Manager role focuses on ensuring customers realize the expected outcomes, driving renewals and expansion across business units and countries, and aligning with cross-functional teams to deliver value.

You will own the customer relationship after the deal, report to the Head of Account, and collaborate with Forward Deployed Engineers,

Qualifications

• 5–8 years managing and growing enterprise accounts.
• Retail or CPG experience with commercial, operations and supply chain awareness.
• Strong sales sense and ability to build business cases for expansion or renewal.
• Comfort reading dashboards and discussing forecasting concepts with leadership.
• Proven project and stakeholder management; keeps teams aligned.
• Professional English required for client-facing communications.
• Based in Mexico City or Monterrey with travel flexibility to customers.
• Nice to have SaaS or data platform experience in Retail/CPG.

Responsibilities

• Take the deal handoff and build the account success plan with objectives and milestones.
• Manage ongoing relationship with weekly/ monthly cadences and quarterly business reviews.
• Drive adoption and measurable impact (revenue, forecasting, replenishment).
• Identify risks early and coordinate cross-functional teams to resolve them.
• Lead expansions and renewals with the Growth Manager to close opportunities.
• Oversee platform consumption, billing and contract compliance.
• Capture success stories and references for the Growth team.

Skills

Enterprise account management

Retail/CPG experience

Sales sense

Data literacy

Stakeholder management

English proficiency

Willing to travel

Hybrid collaboration

Job description

Arkham Technologies is a Data & AI Platform helping large enterprises unify fragmented systems and derive trusted data for AI-driven decisions. The Account Manager role focuses on ensuring customers realize the expected outcomes, driving renewals and expansion across business units and countries, and aligning with cross-functional teams to deliver value.

You will own the customer relationship after the deal, report to the Head of Account, and collaborate with Forward Deployed Engineers,