Strategic Enterprise Account Manager, Retail & CPG (Hybrid)

Arkham Technologies; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonus

Job summary

Arkham Technologies is a Data & AI Platform helping large enterprises unify operations and trusted data. We seek an Account Manager to ensure customers achieve their outcomes and drive renewal and expansion across LATAM.

You are a customer-facing consultant who translates platform capabilities into measurable business impact and grows ARR across business units, countries and use cases. You report to the Head of Account and collaborate with Forward Deployed Engineers and Growth Managers.

Qualifications

• 5–8 years in enterprise account management or customer success.
• Retail or CPG experience or data platforms preferred.
• Strong business acumen and ability to translate value into impact.
• Fluent English; Spanish is a plus.

Responsibilities

• Build the account success plan with objectives, metrics and owners.
• Manage weekly cadence with users, monthly with leadership, and QBRs with the executive sponsor.
• Drive adoption and outcomes; measure impact in P&L terms.
• Identify risks early and escalate when needed.
• Coordinate with FDEs to align delivery with customer needs.
• Grow the account through whitespace and expansion opportunities.
• Lead renewals with evidence of value and negotiate terms.
• Manage platform consumption, billing and contract compliance.
• Document success stories for the Growth team.

Skills

Enterprise accounts

Customer success

Stakeholder management

Data and AI

English proficiency

Forecasting

Travel readiness

Education

Bachelor's degree

Tools

CRM software

BI dashboards

Job description

Arkham Technologies is a Data & AI Platform helping large enterprises unify operations and trusted data. We seek an Account Manager to ensure customers achieve their outcomes and drive renewal and expansion across LATAM.

You are a customer-facing consultant who translates platform capabilities into measurable business impact and grows ARR across business units, countries and use cases. You report to the Head of Account and collaborate with Forward Deployed Engineers and Growth Managers.