Post-Sales Account Manager — Growth for Retail & CPG (Hybrid)

Arkham Technologies Inc.; Monterrey; Hybrid; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation with variable

Job summary

Arkham Technologies Inc. is a Data & AI Platform that helps large enterprises turn fragmented operations into trusted data and AI that moves the business. We unify systems and deliver measurable impact for retailers and providers.

We are seeking an Account Manager to own the post-sale relationship, drive renewals and expansions, and report to the Head of Account. You will build the account success plan, manage weekly and monthly cadence with users and leadership, and coordinate with Forward

Qualifications

• 5–8 years managing and growing enterprise accounts in Account Management or Customer Success.
• Retail or CPG experience with a solid grasp of commercial, operations and supply chain.
• Sales sense: identify opportunities, build business cases and close renewals/expansions.
• Consultant’s approach: structure problems, prioritize, and communicate with operations and leadership.
• Comfortable with data and technology; read dashboards and discuss forecasting concepts.
• Strong project and stakeholder management; deliver commitments and align teams.
• Professional English; based in Mexico City or Monterrey with travel availability.
• Nice to have SaaS or data platform experience; tech implementations in Retail/CPG.

Responsibilities

• Take the deal handoff and build the account success plan with objectives, metrics and owners.
• Manage ongoing relationship with weekly and monthly cadences and QBRs with executives.
• Drive platform adoption and measurable business impact translated in P&L terms.
• Identify risks early and escalate when needed to protect value and renewal.
• Coordinate with FDE and Growth to expand the account into new use cases and units.
• Lead renewals by presenting value evidence and negotiating terms for continuity.
• Oversee platform consumption, billing and contract compliance.

Skills

Enterprise account management

Customer success

Stakeholder management

Sales and growth mindset

Data literacy

Education

Bachelor's degree or equivalent

Job description

Arkham Technologies Inc. is a Data & AI Platform that helps large enterprises turn fragmented operations into trusted data and AI that moves the business. We unify systems and deliver measurable impact for retailers and providers.

We are seeking an Account Manager to own the post-sale relationship, drive renewals and expansions, and report to the Head of Account. You will build the account success plan, manage weekly and monthly cadence with users and leadership, and coordinate with Forward