SRE I: Retail Technology | Automation & Reliability

Levi Strauss & Co.; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Levi Strauss & Co. is seeking a Systems Reliability Engineer I to help ensure the stability of our global Retail Technology platforms. You will join a team focusing on production support, site reliability, automation, and continuous improvement to empower millions of customer interactions.

This role is ideal for engineers who thrive in high-availability environments and enjoy partnering with cross-functional teams to deliver world-class retail technology experiences.

Qualifications

• 6+ years of experience in Site Reliability Engineering (SRE).
• Experience managing complex production incidents in enterprise environments.
• Hands-on experience with monitoring, observability, automation, and modern engineering practices.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.

Responsibilities

• Manage production incidents across critical Retail Technology platforms.
• Lead troubleshooting and resolution efforts to minimize business impact and maintain high service availability.
• Perform root cause analysis and implement corrective actions to improve long-term stability.
• Support production releases, service transitions, and operational readiness activities.
• Drive automation and observability initiatives that reduce manual effort and recurring incidents.
• Partner with engineering teams, vendors, and stakeholders to identify risks and improve performance.
• Champion operational excellence and SRE best practices across environments.

Skills

SRE

Application Support

Production Support

Infrastructure Operations

Retail Technology

Monitoring & Observability

Automation

New Relic

Python

ITIL

Security & Governance

Education

Bachelor's degree in Computer Science, IT, or Engineering

Tools

Xstore

Xoffice

POS

ORCE

MPOS

RFID Solutions

Store Systems

Retail Networks & Infrastructure

APIs

Databases

Job description

Levi Strauss & Co. is seeking a Systems Reliability Engineer I to help ensure the stability of our global Retail Technology platforms. You will join a team focusing on production support, site reliability, automation, and continuous improvement to empower millions of customer interactions.

This role is ideal for engineers who thrive in high-availability environments and enjoy partnering with cross-functional teams to deliver world-class retail technology experiences.