Engineer II, Systems Reliability & AI Automation

levistraussandco; Ciudad de México; On-site; MXN 450,000 - 900,000; Full time

Job summary

Levi Strauss & Co. in Mexico is seeking an Engineer II, Systems Reliability Engineering, to stabilize and improve o9 and connected enterprise systems within global supply planning. You will work with supply chain, product, and platform teams to resolve incidents and support releases.

The role emphasizes AI-enabled support automation, monitoring, and continuous improvement of planning capabilities. A bachelor’s degree and 5+ years in related roles are expected.

Qualifications

• 5+ years of experience supporting enterprise applications, supply chain planning systems, production operations, or integration platforms, including 3+ years with o9.
• Strong SQL, Python, and data analysis skills; exposure to AI-driven support automation and IT service management processes.

Responsibilities

• Lead production support for o9 supply planning processes, planning runs, master data, transactional data, and user-impacting issues across business and technical teams.
• Drive issue triage and root cause analysis across o9, integrations, job schedules, reporting systems, and related planning technologies to ensure reliable service delivery.
• Partner with business, product, engineering, integration, and platform teams to resolve incidents, validate fixes, and support system releases.
• Improve operational reliability through monitoring, alerting, reconciliation processes, exception handling, support runbooks, and continuous improvement initiatives.
• Identify and implement AI and automation opportunities, including automated triage, ticket summarization, knowledge retrieval, workflow automation, and anomaly detection.

Skills

SQL

Python

R

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Supply Chain, or a related field

Tools

o9

Job description

Levi Strauss & Co. in Mexico is seeking an Engineer II, Systems Reliability Engineering, to stabilize and improve o9 and connected enterprise systems within global supply planning. You will work with supply chain, product, and platform teams to resolve incidents and support releases.

The role emphasizes AI-enabled support automation, monitoring, and continuous improvement of planning capabilities. A bachelor’s degree and 5+ years in related roles are expected.