Sr. Associate - S&M - Customer Success 5B

EDM S. DE RL DE CV; Nuevo México; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Genpact in Mexico City is seeking a Sr. Associate - S&M - Customer Success to thrive in a blended environment, handling inbound and outbound calls to collect delinquent amounts and secure payment promises.

You will communicate effectively, provide quality customer service, negotiate payment plans, assist with dispute resolution and statements, and develop skills with the tools used in all collections efforts.

Formación

• Bachelors in Commerce, Economics or Finance; MBA is a plus.
• Certifications CBAP, ServiceNow CS Management, COPC, Salesforce are preferred.
• Strong skills in Business Development, CRM, and customer service.
• English language proficiency required (B1).

Responsabilidades

• Handle inbound/outbound calls to collect delinquent payments.
• Negotiate payment plans with customers to bring accounts current.
• Assist with dispute resolution, statements, and payment processing.
• Collaborate with team to achieve goals and improve collection processes.

Conocimientos

Communication

Customer Service

CRM

Sales Forecasting

Contract Management

English Proficiency

Educación

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

MBA

MBA - Business Analytics

Herramientas

Salesforce

ServiceNow

COPC Inc.

Descripción del empleo

Sr. Associate - S&M - Customer SuccessReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionShould be able to work in blended environment where able to cater both Inbound and Outbound calls Collect the delinquent amount from the customer over the phone or take promises from them on making the payment Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. Provide payment plans basis customer requirement. Negotiate with customers to ensure they can make their account current Strong analytical and accounting skills Focus on team goals and successes, not just individual goals and successes Willingness to take additional training as suggested by managementQualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforceRequired SkillsBusiness Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales SupportLanguageEnglish (Required)Language Proficiency -Intermediate - B1Additional Job Location -Job TypeRegularMaster Skill List -S&M - Customer SuccessRemote Type -OfficeWork Shift -Day Job (Mexico)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.