Sr. Associate - S&M - Customer Success 5B

Genpact Ltd.; Región Centro; Híbrido; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

Genpact in Mexico is seeking a Sr. Associate - S&M - Customer Success to join our fast-moving AI and digital transformation team.

You will handle inbound and outbound calls, collect delinquent payments, and help customers resolve disputes while building strong relationships. You will negotiate payment plans, provide quality service, and collaborate with teams to apply knowledge of tools and processes in collections.

Formación

• Bachelor’s degree in commerce, economics, or finance (or MBA).
• Fluent English; professional communication skills.
• Experience in customer success or B2B sales environments is preferred.

Responsabilidades

• Handle inbound/outbound calls to collect delinquent amounts.
• Negotiate payment plans and resolve disputes with customers.
• Provide quality customer service while expanding knowledge of collections tools.
• Attend inbound calls to assist with disputes, payments, and statements.

Conocimientos

Customer Success

CRM

Sales Forecasting

Negotiation

Communication

Educación

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

MBA

MBA in Business Analytics

Herramientas

ServiceNow

Salesforce

COPC Inc.

Descripción del empleo

Sr. Associate - S&M - Customer Success**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Should be able to work in blended environment where able to cater both Inbound and Outbound callsCollect the delinquent amount from the customer over the phone or take promises from them on making the paymentShould be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.Provide payment plans basis customer requirement.Negotiate with customers to ensure they can make their account currentStrong analytical and accounting skillsFocus on team goals and successes, not just individual goals and successesWillingness to take additional training as suggested by management**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce**Required Skills**Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support**Language**English (Required)**Language Proficiency -**Intermediate - B1**Additional Job Location -****Job Type**Regular**Master Skill List -**S&M - Customer Success**Remote Type -**Office**Work Shift -**Day Job (Mexico)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.