Sr. Analyst ServiceNow

Ingredion Incorporated; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Ingredion is seeking a Sr. Analyst, Digital Solutions & Workday Operations to support and optimize HRIS platforms, including Workday and ServiceNow.

You will collaborate with global teams to ensure data accuracy, system performance, and an excellent employee experience across the organization. The role involves day-to-day HR system operations, data audits, reporting, and partnering with HR, business leaders, vendors, and IT to deliver improvements in service delivery and processes.

Formación

• 3+ years of experience supporting HR Information Systems (HRIS).
• Experience with Workday, ServiceNow, or similar HR technologies.
• Knowledge of HR processes such as Core HR, Talent Acquisition, Talent Management, Learning, Compensation, Payroll, or Case Management.
• Experience handling customer inquiries and providing operational support.
• Advanced English communication skills.

Responsabilidades

• Support HR technology platforms including Workday, ServiceNow, and related systems.
• Manage user requests, troubleshoot system issues, and provide operational support.
• Maintain data quality through audits, reporting, and system reviews.
• Create and modify reports, dashboards, and KPI tracking tools.
• Support system testing, enhancements, releases, and implementation projects.
• Partner with internal and external stakeholders to improve HR processes and employee experience.
• Create and maintain knowledge articles, procedures, and training materials.

Conocimientos

Analytical thinking

Problem solving

English communication

Customer focus

Herramientas

Workday

ServiceNow

Descripción del empleo

Ingredion is looking for a Sr. Analyst, Digital Solutions & Workday Operations to join our HR Digital Solutions team. In this role, you will support and optimize key HR technologies, helping deliver an exceptional employee experience while partnering with global teams to drive operational excellence and continuous improvement.

As a Sr. Analyst, Digital Solutions & Workday Operations, you will support the day-to-day operations of HR systems such as Workday and ServiceNow, ensuring data accuracy, system performance, and an excellent user experience. You will partner with HR, business leaders, vendors, and technical teams to troubleshoot issues, implement enhancements, analyze data, and support projects that improve HR service delivery across the organization.

This role reports to the Sr. Manager, HR Digital Solutions.

What will you do:

• Support HR technology platforms including Workday, ServiceNow, and related systems.
• Manage user requests, troubleshoot system issues, and provide operational support.
• Maintain data quality through audits, reporting, and system reviews.
• Create and modify reports, dashboards, and KPI tracking tools.
• Support system testing, enhancements, releases, and implementation projects.
• Partner with internal and external stakeholders to improve HR processes and employee experience.
• Create and maintain knowledge articles, procedures, and training materials.

What you will bring:

• 3+ years of experience supporting HR Information Systems (HRIS).
• Experience with ServiceNow, Workday, or similar HR technologies.
• Knowledge of HR processes such as Core HR, Talent Acquisition, Talent Management, Learning, Compensation, Payroll, or Case Management.
• Experience handling customer inquiries and providing operational support.
• Advanced English communication skills.

Who you are:

• Strong analytical and problem-solving skills.
• Customer-focused with a continuous improvement mindset.
• Organized and detail-oriented.
• Comfortable working with cross-functional and global teams.
• Able to prioritize multiple tasks in a fast-paced environment.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.