SQL Support Analyst

Tata Consultancy Services; Monterrey; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services in Monterrey, Mexico is seeking a detail-oriented SQL Support Analyst / Operations Analyst to investigate, troubleshoot, and resolve data-related issues while ensuring service reliability and operational excellence.

The candidate should have 3 to 5 years of SQL experience and familiarity with Splunk and ServiceNow, collaborating with cross-functional teams to deliver timely resolutions and improvements.

Formación

• 3–5 years of experience in SQL-based support or operations.
• Experience with Splunk for monitoring and log analysis.
• Experience with ServiceNow (SNOW) for incidents, requests, and change management.
• Familiarity with ITIL processes is a plus.

Responsabilidades

• Analyze, troubleshoot, and resolve production support incidents and service requests.
• Write, optimize, and execute SQL queries for data analysis and issue resolution.
• Monitor system performance and identify operational anomalies using Splunk.
• Manage incidents, requests, and change records through ServiceNow (SNOW).
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Collaborate with development, infrastructure, and business teams for timely resolutions.
• Support application monitoring, incident management, and operational reporting.
• Document issues, solutions, and procedures following standards.
• Participate in on-call or support rotation activities as required.

Conocimientos

SQL

Splunk

ServiceNow

Educación

Bachelor's degree in Computer Science/IT/Engineering

Herramientas

Descripción del empleo

SQL Support Analyst / Operations Analyst

Job Summary

We are seeking a detail-oriented and analytical SQL Support Analyst with 3 to 5 years of experience in SQL and operational support environments. The ideal candidate will be responsible for investigating, troubleshooting, and resolving application and data-related issues while collaborating with cross-functional teams to ensure service reliability and operational excellence. Experience with Splunk and ServiceNow (SNOW) is essential.

Key Responsibilities

• Analyze, troubleshoot, and resolve production support incidents and service requests.
• Write, optimize, and execute SQL queries for data analysis, validation, and issue resolution.
• Monitor system performance and identify operational anomalies using Splunk.
• Manage incidents, requests, and change records through ServiceNow (SNOW).
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Collaborate with development, infrastructure, and business teams to ensure timely resolution of problems.
• Support application monitoring, incident management, and operational reporting.
• Document issues, solutions, and operational procedures following established standards.
• Participate in on-call or support rotation activities as required.

Required Technical Skills

• SQL: Strong hands-on experience (3 to 5 years) with query writing, data analysis, troubleshooting, and database operations.
• Splunk: Experience in monitoring, log analysis, dashboard review, and incident investigation.
• ServiceNow (SNOW): Experience managing incidents, service requests, problem tickets, and change management activities.

Required Soft Skills

• Excellent verbal and written communication skills.
• Strong collaboration and teamwork abilities.
• Logical thinker with strong problem-solving capabilities.
• Analytical mindset with a practical and common-sense approach to issue resolution.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Strong attention to detail and customer-focused attitude.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience working in application support, production support, or operations environments.
• Familiarity with ITIL processes and best practices is a plus.

Experience

• 3 to 5 years of relevant experience in SQL-based support, operations, or application support roles.