Spa Reservations & Guest Experience Associate

Montage International; Tamaulipas; On-site; MXN 120,000 - 180,000; Full time

Job summary

Montage International seeks a Spa Receptionist to deliver exceptional guest service at our spa, handling reservations, guest inquiries, and daily front desk operations. You will describe services, promote current promotions, and ensure accurate data entry in the reservation system with a warm, professional demeanor.

The ideal candidate has a high school diploma, previous front desk or reservations experience, and a friendly, detail-oriented approach.

Qualifications

• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Previous Front Desk/Reservations experience preferred.

Responsibilities

• Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.

Education

High school or equivalent

Bachelor’s Degree

Job description

Montage International seeks a Spa Receptionist to deliver exceptional guest service at our spa, handling reservations, guest inquiries, and daily front desk operations. You will describe services, promote current promotions, and ensure accurate data entry in the reservation system with a warm, professional demeanor.

The ideal candidate has a high school diploma, previous front desk or reservations experience, and a friendly, detail-oriented approach.