Soporte Técnico y Atención al Cliente – Presencial Naucalpan

Bsystems; Xico; Presencial; MXN 167.000 - 301.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Professional work environment

Skills development opportunities

Descripción de la vacante

Bsystems in Naucalpan, State of Mexico, seeks a versatile Agente de Servicio al Cliente y Soporte Técnico to join on-site. You will handle customer inquiries by phone, email, and chat, and provide basic technical troubleshooting to ensure satisfaction.

The role blends service skills with technical know-how, requiring clear communication in Spanish and the ability to document interactions in the CRM for continuous improvement.

Formación

• High school diploma or equivalent; technical certifications or associate's degree preferred.
• Minimum of 2 years of experience in customer service, with at least 1 year in a technical support role.
• Excellent verbal and written communication skills in Spanish.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat, providing both service and technical support.
• Troubleshoot common technical issues related to our client's products or services.
• Guide customers through step-by-step solutions for technical problems.
• Escalate complex technical issues to specialized support teams when necessary.
• Document all customer interactions, including troubleshooting steps and resolutions, in the CRM system.
• Maintain a high level of knowledge regarding product features, services, and technical specifications.
• Strive to achieve first-contact resolution for both service and technical issues.
• Gather customer feedback to identify areas for product and service improvement.
• Adhere to company protocols and quality standards for customer interactions.
• Collaborate with team members and other departments to ensure a cohesive customer experience.

Conocimientos

Customer service

Technical support

Spanish language

Communication

Team collaboration

Educación

High school diploma

Associate's degree (preferred)

Herramientas

CRM systems

Helpdesk ticketing software

Networking basics

Descripción del empleo

Bsystems in Naucalpan, State of Mexico, seeks a versatile Agente de Servicio al Cliente y Soporte Técnico to join on-site. You will handle customer inquiries by phone, email, and chat, and provide basic technical troubleshooting to ensure satisfaction.

The role blends service skills with technical know-how, requiring clear communication in Spanish and the ability to document interactions in the CRM for continuous improvement.