Social Media Support & Ops Associate

Aplaro Ltd; Ciudad de México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Stripe in Mexico City is seeking an Ops Associate to join a highly operational team focused on internal and external workflows, including social media support and risk-oriented tasks. You will handle medium-complexity issues with access to internal tools and collaborate across functions.

You are energized by solving problems with a process mindset, can communicate clearly, and thrive in a fast-moving, in-office environment that values teamwork and a user-first approach.

Formación

• Experience with social media support or a strong interest in resolving user issues via social channels.
• Background in customer support and external user-facing operations.
• User-first mindset with a passion for solving difficult problems through structured processes.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Process-oriented mindset with ability to execute and deliver.
• Comfortable working in an in-office environment with cross-team collaboration.

Responsabilidades

• Deliver exceptional Stripe experience by resolving issues across social media platforms.
• Resolve escalations via social media, including technical product questions.
• Partner with internal teams across Stripe (Comms, Incident Ops, Risk) as escalation point.
• Coordinate executive escalations from Stripe's leaders with other teams.
• Contribute to and manage programs focused on improving the Stripe user experience.
• Identify operational gaps and drive continuous improvements for global scale.

Conocimientos

Social media support

Customer support

User-first mindset

Communication skills

Analytical thinking

Process-oriented

Cross-team collaboration

Descripción del empleo

Stripe in Mexico City is seeking an Ops Associate to join a highly operational team focused on internal and external workflows, including social media support and risk-oriented tasks. You will handle medium-complexity issues with access to internal tools and collaborate across functions.

You are energized by solving problems with a process mindset, can communicate clearly, and thrive in a fast-moving, in-office environment that values teamwork and a user-first approach.