Site IT Infrastructure Lead

Eaton Corporation; Ciudad de México; On-site; MXN 350,000 - 700,000; Full time

Job summary

Eaton Corporation is seeking an IT Site Support specialist to provide comprehensive on-site IT support, maintain policy compliance, and ensure a strong customer experience with minimal supervision. You will own day-to-day site IT operations, drive fast recovery from service interruptions, and lead regional improvement initiatives.

The role involves end-user computing, server room support, security, and collaboration tooling, with potential travel.

Qualifications

• Bachelor's degree in IT or related field is required.
• ITIL foundations certification is preferred.
• CompTIA A+ certification is preferred.
• 5 years of relevant IT service delivery experience required.
• Experience leading IT initiatives across an organization is a plus.

Responsibilities

• Provide site IT support with minimal supervision and ensure compliance with Eaton's policies and procedures.
• Own day-to-day IT for the site, oversee site health and customer experience, and ensure rapid restoration of IT service interruptions.
• Lead regional improvement initiatives and coordinate with plant leadership and IT/business stakeholders.

Skills

Excellent customer service

Communication skills

Ability to work under pressure

Mentoring (optional)

Education

Bachelor's degree in IT or related field

Tools

Office 365

BeyondTrust

Zscaler

Virtual Machines (VMs)

UPS systems

Job description

Eaton Corporation is seeking an IT Site Support specialist to provide comprehensive on-site IT support, maintain policy compliance, and ensure a strong customer experience with minimal supervision. You will own day-to-day site IT operations, drive fast recovery from service interruptions, and lead regional improvement initiatives.

The role involves end-user computing, server room support, security, and collaboration tooling, with potential travel.