Presales Application Specialist — Tech Solutions & Support

Eaton; Santiago de Querétaro; On-site; MXN 250,000 - 420,000; Full time

Job summary

Eaton’s Corporate Sector division is seeking a Pre-Sales Application Specialist to support channel partners and end users with product specs and application troubleshooting via chat, email, and phone. You will route requests to internal D-IT departments and stay current on power products.

Responsibilities include lead qualification in Salesforce, BOM creation, and collaboration with internal teams to ensure customer satisfaction. Strong English and CRM skills are essential.

Qualifications

• Bachelor degree required.
• Minimum 2 years in technical marketing or sales preferred.
• Experience with Salesforce or other CRM preferred.
• Knowledge of power protection and IT market beneficial.
• Proficient with Excel, Word, PowerPoint, Outlook.

Responsibilities

• Presales support for internal and external D-IT customers by phone, chat, and email.
• Lead qualification and data entry into Salesforce.
• Identify customer requirements and provide BOMs based on expectations.
• Be a technical resource for D-IT products including power quality, racks, cooling, and connectivity.
• Interface effectively with internal and external customers in a fast-paced environment.
• Demonstrate interpersonal skills and telephone etiquette.
• Expand knowledge of Eaton/D-IT products to support lead routing.
• Team player contributing to group success.
• Follow up on leads pipeline.

Skills

Call center

Salesforce

CRM tools

Power protection

Backup power

Excel

Word

PowerPoint

Outlook

English

Education

Bachelor degree

Tools

CRM software

Job description

Eaton’s Corporate Sector division is seeking a Pre-Sales Application Specialist to support channel partners and end users with product specs and application troubleshooting via chat, email, and phone. You will route requests to internal D-IT departments and stay current on power products.

Responsibilities include lead qualification in Salesforce, BOM creation, and collaboration with internal teams to ensure customer satisfaction. Strong English and CRM skills are essential.