Support Responsible Coordinator

SAFRAN ELECTRICAL & POWER MEXICO SA DE CV; Chihuahua; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

SAFRAN ELECTRICAL & POWER MEXICO SA DE CV is seeking a site operations leader to oversee the local support team, drive operational efficiency and ensure customer satisfaction across the site in Chihuahua, Mexico.

You will coordinate incidents, changes and continuous improvement initiatives, define KPIs and SLAs, and report to stakeholders. Strong leadership, decision-making under pressure, and excellent communication are essential.

Formación

• Experience leading and managing critical incidents.
• Ability to make decisions under pressure.
• Strong communication with teams and stakeholders.
• Proven analytical and synthesis skills.
• Autonomy and proactive approach.
• Problem-solving orientation.

Responsabilidades

• Oversee the local support team's performance to ensure operational efficiency and customer satisfaction.
• Coordinate incidents, changes and continuous improvement initiatives at the site.
• Define and monitor KPIs and SLAs, and report to stakeholders.

Conocimientos

Leadership

Decision-making

Communication

Analytical skills

Autonomy

Problem-solving

Herramientas

SHM

SHARP

SQL

OpenShift

Descripción del empleo

JOB DESCRIPTION:

You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

SKILLS:

• Leadership and management of critical situations.
• Decision-making under pressure.
• Effective communication with teams and business stakeholders.
• Strong analytical and synthesis skills.
• Autonomy and proactivity.
• Problem-solving orientation.

SPECIFIC KNOWLEDGE:

• Business processes acumen in their domain.
• Application maintenance and support management.
• Incident management and resolution of critical issues.
• Change Management and Change Control Board administration.
• Coordination of cross-functional teams.
• Definition and monitoring of KPIs and SLAs.
• Stakeholder and Key User communication and management.
• Continuous improvement and optimization of support processes.
• ITSM methodologies.

TECHNICAL SKILLS:

• SHM.
• SHARP.
• SQL.
• OpenShift technologies.