Logistics Csr Supervisor (Shipping)

J-K Network Services; Veracruz; Presencial; MXN 99.616 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leave Credits

Company Christmas gift

Company sponsored events

Free parking

Opportunities for promotion

Promotion to permanent employee

HMO

Government Mandated Benefits

13th month pay

Descripción de la vacante

A logistics and shipping firm is seeking a Logistics CSR Supervisor to train and oversee team members. The role involves guiding customers through the ordering process and addressing inquiries regarding shipping rates and timelines. Candidates must possess a Bachelor's Degree and have at least one year of supervisory experience. Proficiency in both Tagalog and English is necessary. This position is onsite in Veracruz with a competitive salary range. Benefits include leave credits, HMO, and government-mandated benefits.

Formación

• Must have at least 1 year of experience supervising staff.
• Willing to work onsite and attend face-to-face interviews.
• Must be able to communicate using Tagalog and English.

Responsabilidades

• Train and oversee team members.
• Guide customers on how to place an order.
• Answer inquiries about logistics rates and timelines.
• Update customers regarding their ongoing orders.
• Provide information about service requirements.
• Ensure compliance with PEZA regulations.

Conocimientos

Supervision

Customer Service

Communication

Attention to Detail

Educación

Bachelor's Degree

Open to undergraduates

Descripción del empleo

Overview

look for Ms. Bianca

Client Profile: A diversified organization operating across transportation, urban development, retail, and lifestyle services, focused on delivering safe, reliable, and high-quality experiences. The organization emphasizes sustainability, innovation, and long-term value creation for the communities it serves.

Position: Logistics CSR Supervisor (Shipping)

Industry: Japanese Shipping and Cargo Firm

Work Location: Biñan Laguna

Work Schedule: Fixed Day shift (8am to 5pm only)

Work Setup: Onsite

Salary Range: Php 30,000 - Php 35,000

Benefits

• Leave Credits
• Company Christmas gift
• Company sponsored events
• Free parking
• Opportunities for promotion
• Promotion to permanent employee
• HMO
• Government Mandated Benefits
• 13th month pay

Job Requirements

• Bachelor's Degree holder of any course, open to undergraduate.
• With or without experience are encourage to apply.
• With experience in supervising staff for at least 1 year.
• Willing to work using emails and calls with customers.
• Amendable to work onsite.
• Amendable to attend face to face interview.

Job Responsibilities

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline and shipping
• Answer customers via email, Chat and phone calls
• Use Tagalog and English based on Customer preferences
• Update customers regarding their ongoing orders
• Help customer place an order once decided
• Provide information of the requirements when using the service
• Double check if customer requirements are compliant with PEZA
• Update clients if there are delays, Issues or concerns about shipment
• The customers inquiries are mostly shipping timeline and Rates

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer