ServiceNow Senior Developer

Lenovo; Ciudad de México; Hybrid; MXN 1,629,000 - 2,353,000; Full time

Job summary

Lenovo is seeking an experienced ServiceNow Senior Developer to design, develop, and deliver ServiceNow solutions across ITSM, CSM, and service portals. This hands-on role leads a small developer team and collaborates with customers across North America and LATAM to translate business needs into scalable solutions.

The position is hybrid and based in Buenos Aires, São Paulo, or Mexico City, requiring strong communication and guidance to junior teammates.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM, CSM, integrations, and portal development.
• Experience in a client-facing or delivery environment.
• Proven ability to guide or support other developers (no formal people management).
• Strong communication skills and ability to work with global teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Based in Brazil, Sao Paulo or Mexico City (LATAM).

Responsibilities

• Hands-On Development: Design, develop, and implement ServiceNow solutions across ITSM, CSM, service portals, and scoped apps.
• Build and maintain integrations using REST, SOAP, MID Server, and other frameworks.
• Troubleshoot and resolve complex technical issues across environments.
• Solution Design Delivery: Translate business requirements into scalable technical solutions and drive platform improvements.
• Client Engagement: Work directly with customers to gather requirements and provide technical guidance.
• Team Support Mentorship: Act as a go-to technical resource, mentor junior developers.

Skills

ServiceNow development

ITSM

CSM

Integrations

Tools

REST/SOAP

MID Server

Portal Development

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Role

We are seeking an experienced ServiceNow Senior Developer to support the design, development, and delivery of ServiceNow solutions across multiple modules. This is a hands-on development role first, where you will actively build and implement solutions while also providing guidance and support to a small team of developers. You will serve as a senior technical resource, helping to drive solution quality, share best practices, and ensure successful project delivery. You will work closely with customers across North America and Latin America, partnering with stakeholders to translate business needs into scalable ServiceNow solutions.

This position is hybrid based in Buenos Aires, São Paulo or Mexico city.

What You’ll Do

Hands-On Development

• Design, develop, and implement ServiceNow solutions across ITSM, CSM, Service Portals, and Scoped Applications
• Build and maintain integrations using REST, SOAP, MID Server, and other frameworks
• Troubleshoot and resolve complex technical issues across environments

Solution Design Delivery

• Translate business requirements into scalable technical solutions aligned with ServiceNow best practices
• Contribute to solution architecture decisions and platform improvements
• Ensure high-quality, maintainable, and secure code

Client Engagement

• Work directly with customers to gather requirements and provide technical guidance
• Communicate technical solutions clearly to both technical and non-technical stakeholders

Team Support Mentorship

• Act as a go-to technical resource for a small team of developers
• Provide guidance through code reviews, troubleshooting, and best practices
• Support the growth and development of junior team members through day-to-day collaboration

Requirements

• 5+ years of hands-on ServiceNow development experience
• Strong expertise in ITSM, CSM, integrations, and portal development
• Experience in a client-facing or delivery environment
• Proven ability to guide or support other developers (without formal people management required)
• Strong communication skills and ability to work with global teams
• Ability to manage multiple priorities in a fast-paced environment
• Must be based in Brazil, Sao Paulo or Mexico city(LATAM)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.