ServiceNow SAM Pro Implementation Lead

Open iT, Inc.; Santiago de Querétaro; Presencial; MXN 1.398.356 - 1.922.740; Jornada completa

Descripción de la vacante

Open iT, Inc. is seeking a ServiceNow SAM Pro Implementation Lead to manage LATAM ServiceNow SAM Pro implementations. The ideal candidate will possess extensive experience with assignments, translating business needs into technical solutions, ensuring compliance and efficiency. The role demands fluency in English and Spanish, along with strong client-facing and stakeholder management skills.

This position involves leading the implementation lifecycle, assessing current asset management processes, and representing Open iT at industry events.

Formación

• Proven hands-on experience implementing multiple ServiceNow SAM Pro projects.
• Strong understanding of software license models and IT asset lifecycle.
• Expertise in ServiceNow scripting and workflow development.

Responsabilidades

• Lead implementation and optimization of ServiceNow SAM Pro and HAM modules.
• Manage end-to-end implementation lifecycle from requirements gathering to deployment.
• Develop integrations, workflows, and dashboards for accurate asset data.

Conocimientos

Fluent in English and Spanish

Client-facing skills

Strong analytical skills

Stakeholder management

Herramientas

ServiceNow configuration

Discovery tools

Data ingestion in ServiceNow

Descripción del empleo

We are seeking a ServiceNow SAM Pro Implementation Lead to join our team. In this role, you will lead the LATAM ServiceNow SAM Pro implementations - combining strong technical expertise with leadership and client‑facing skills. You will also collaborate with our sales and technical teams in pre‑sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including Open iT's LicenseAnalyzer.

This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.

Key Duties and Responsibilities

• Lead the implementation, integration, and optimization of ServiceNow SAM Pro and HAM modules, ensuring compliance, efficiency, and alignment with ITAM/ITSM best practices.
• Help with the integration of Servicenow SAM Pro and LicenseAnalyzer using the Open iT connector.
• Manage the end‑to‑end implementation lifecycle - from requirements gathering and configuration to testing, deployment, and post‑implementation support.
• Participate in pre‑sales engagements by providing technical consultations, scoping solutions, and delivering product demonstrations, including LicenseAnalyzer.
• Assess current asset management processes and design future‑state solutions aligned with business objectives.
• Develop integrations, workflows, reports, and dashboards to ensure accurate asset data and actionable insights.
• Provide documentation, training, and knowledge transfer to clients and internal teams.
• Support the RFI/RFP process and contribute to continuous improvement and solution development initiatives.
• Represent Open iT in industry events, webinars, and client presentations.

Required Qualifications

• Multilingual proficiency with fluency in English and Spanish; Portuguese language skills are an additional strength.
• Proven hands‑on experience implementing multiple ServiceNow SAM Pro projects.
• Strong understanding of software license models, discovery tools, CMDB structure, and the IT asset lifecycle.
• Expertise in ServiceNow configuration, scripting, or workflow development.
• Experience with integrations and data ingestion in ServiceNow.
• Strong analytical, client‑facing, and stakeholder management skills.

Preferred Qualifications

• ServiceNow certifications (CIS‑SAM, CIS‑HAM, ITAM, or ITSM)
• Experience in IT consulting or technical pre‑sales roles.