Senior ServiceNow ITAM Lead (HAM/SAM Pro)

Jones Lang LaSalle Incorporated; Región Centro; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

JLL in Mexico is seeking a mid-to-senior ServiceNow ITAM Developer to design, build, and roll out HAM Advanced and SAM Pro modules on the ServiceNow platform. You will implement configuration, scripting, and integrations across the asset lifecycle, working with ITSM, CMDB, and procurement systems to deliver a governed, data-rich IT asset program.

The role emphasizes automation, API integrations, and AI-enabled enhancements, with onsite work in Jalisco, Mexico.

Qualifications

• 6+ years overall IT/software development experience, 4+ years ServiceNow development.
• Hands-on HAM/SAM implementation with normalization and lifecycle config.
• Experience building REST/SOAP integrations and third-party tool integrations.

Responsibilities

• Lead HAM Advanced & SAM Pro module design, configuration and rollout.
• Configure model normalization and license reconciliation for compliance.
• Develop automations, UI, and integrations to streamline ITAM workflows.
• Partner with CMDB and ITSM to align data and governance.
• Enable stakeholders with dashboards and audit-ready reporting.
• Apply AI/agentic automation where appropriate within ITAM.

Skills

ServiceNow development

JavaScript

Glide APIs

REST APIs

SOAP APIs

Flow Designer

Integration Hub

MID Server discovery

Scripting

Asset Management (HAM/SAM)

Education

ServiceNow CSA

ServiceNow CAD

ITIL 4 Foundation

CIS-HAM

CIS-SAM

Tools

SCCM

Flexera

MID Server

Job description

JLL in Mexico is seeking a mid-to-senior ServiceNow ITAM Developer to design, build, and roll out HAM Advanced and SAM Pro modules on the ServiceNow platform. You will implement configuration, scripting, and integrations across the asset lifecycle, working with ITSM, CMDB, and procurement systems to deliver a governed, data-rich IT asset program.

The role emphasizes automation, API integrations, and AI-enabled enhancements, with onsite work in Jalisco, Mexico.