Senior ServiceNow ITAM Developer — AI-Driven Asset Mgmt

Jones Lang LaSalle Incorporated; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a mid-to-senior ServiceNow ITAM Developer to design, build, and rollout HAM Advanced and SAM Pro modules onsite in Mexico. You will automate asset management workflows, integrate third-party discovery sources, and partner with CMDB governance to deliver governance‑driven, cost‑aware asset data.

The role requires hands-on scripting, API integrations, and ITSM/ITIL expertise at enterprise scale, with a focus on AI-driven modernization of ITAM processes.

Qualifications

• Hands-on design and configuration of HAM Advanced and SAM Pro in ServiceNow.
• Strong automation and development skills for web apps and APIs.
• ITSM/ITIL expertise at enterprise scale with AI for modernization.

Responsibilities

• Lead design, configuration, and rollout of HAM Advanced and SAM Pro modules through full asset lifecycle.
• Configure model normalization, stockroom, consumables, and contract records for lifecycle tracking.
• Align HAM/SAM config with CMDB data model and governance standards.
• Develop rules, scripts, UI policies, flows, and integrations to automate ITAM workflows.
• Build integrations with discovery sources (SCCM, Flexera) and procurement via REST/SOAP APIs and MID Server.
• Create Asset Workspace experiences and portal self-service for stakeholders.
• Manage update sets and code promotions per release process.
• Monitor scheduled jobs and troubleshoot MID Server issues affecting asset data.

Skills

ServiceNow ITAM

HAM Advanced

SAM Pro

Automation

Scripting

Integrations

ITIL

Tools

SCCM

Flexera

MID Server

Job description

Jones Lang LaSalle Incorporated seeks a mid-to-senior ServiceNow ITAM Developer to design, build, and rollout HAM Advanced and SAM Pro modules onsite in Mexico. You will automate asset management workflows, integrate third-party discovery sources, and partner with CMDB governance to deliver governance‑driven, cost‑aware asset data.

The role requires hands-on scripting, API integrations, and ITSM/ITIL expertise at enterprise scale, with a focus on AI-driven modernization of ITAM processes.