Full Time Job- SAM (Software Asset Management) Consultant (ServiceNow) @ Guadalajara/Mexico Cit[...]

Epsilon Solutions Ltd. SA de CV.; Ciudad de México; Hybrid; MXN 1,496,445 - 1,870,557; Full time

Job summary

A leading IT service management firm is seeking a Full Time SAM Consultant (ServiceNow) for a hybrid position in Guadalajara/Mexico City. Candidates should have a Bachelor's degree and extensive experience with ServiceNow SAM and asset management modules. This role demands strong scripting skills and knowledge of ITIL processes, along with a commitment to software license compliance.

Qualifications

• 5+ years of IT experience, with at least 3 years in ServiceNow development.
• 2+ years of hands-on experience in ServiceNow Software Asset Management (SAM) module.
• Experience with asset management processes, CMDB data modeling, and integrations with discovery tools.

Skills

ServiceNow Scripting

SAM (Software Asset Management)

HAM (Hardware Asset Management)

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

Flexera

JAMF

BigFix

Job description

Overview

Full Time SAM (Software Asset Management) Consultant (ServiceNow) @ Guadalajara/Mexico City (Hybrid)

Role

Role: SAM (Software Asset Management) Consultant (ServiceNow)

Location

Location: Guadalajara/Mexico City (Hybrid)

Employment Type

Employment Type: Full Time

Must Have Skills

Must Have Skills: ServiceNow Scripting, SAM (Software Asset Management) and HAM (Hardware Asset Management) modules expertise

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (required); Master’s degree or equivalent experience is a plus

Experience

• 5+ years of IT experience, with at least 3 years in ServiceNow development
• 2+ years of hands-on experience in ServiceNow Software Asset Management (SAM) module
• Experience with asset management processes, CMDB data modeling, and integrations with discovery tools
• Previous experience in software license compliance, optimization, and vendor management preferred

Technical Skills

• Strong knowledge of ServiceNow SAM and related Asset Management modules
• Hands-on experience with SAM integrations (e.g., SCCM, Flexera, JAMF, BigFix)
• Understanding of software license models (perpetual, subscription, SaaS, user-based)
• Familiarity with ServiceNow CMDB and Discovery processes
• Experience using Flow Designer and IntegrationHub for process automation
• Knowledge of ITIL processes (especially Asset Management and Configuration Management)

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist – SAM – Preferred
• ServiceNow Certified Implementation Specialist – HAM (plus)
• ITIL v3 or v4 Foundation Certification

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development

Industries

• Staffing and Recruiting