ServiceNow ITSM/ITOM Specialist — Integrations & Flows

Slalom; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Slalom is seeking a ServiceNow ITSM Technical Consultant to lead hands-on builds, integrations, and pre-sales activities across IT service delivery. You will own configuration, development, and integration work on ITSM engagements, translating requirements into working platform solutions.

Ideal candidates have 3+ years of ServiceNow config/development, strong stakeholder communication, and experience delivering ITSM solutions across multiple ServiceNow products in complex enterprise environments.

Formación

• 3+ years of ServiceNow configuration and development experience in ITSM.
• Experience gathering requirements and writing user stories and acceptance criteria.
• Ability to communicate with stakeholders at all levels and translate concepts.
• Experience delivering solutions across multiple ServiceNow products.
• Familiarity with integration patterns and platform design best practices.

Responsabilidades

• Serve as hands-on builder on ServiceNow ITSM engagements and pre-sales activities.
• Own configuration, development, and integration work for ITSM solutions.
• Translate requirements and user stories into working platform solutions.
• Engage with business and technology stakeholders with professional maturity.
• Develop Flow Designer flows, UI Builder, and integration patterns.
• Create, refine, and manage stories in the delivery backlog and estimate effort.
• Ensure solutions align to out-of-the-box capabilities and best practices.
• Support testing cycles, deployment readiness, and hypercare.
• Advise clients on technical debt, upgrade readiness, and performance.
• Mentor teammates on configuration, scripting, and delivery best practices.
• Respond to RFIs/RFPs with authoritative ServiceNow content and estimates.

Conocimientos

ServiceNow configuration

ITSM

Requirements gathering

Stakeholder communication

Problem solving

Backlog management

Agile / Scrum

Integration design

Educación

Bachelor's degree or equivalent

Herramientas

ServiceNow Platform

REST

SOAP

ATF

CI/CD pipelines

Descripción del empleo

Slalom is seeking a ServiceNow ITSM Technical Consultant to lead hands-on builds, integrations, and pre-sales activities across IT service delivery. You will own configuration, development, and integration work on ITSM engagements, translating requirements into working platform solutions.

Ideal candidates have 3+ years of ServiceNow config/development, strong stakeholder communication, and experience delivering ITSM solutions across multiple ServiceNow products in complex enterprise environments.