ServiceNow CSM & Field Service Technical Consultant

Slalom; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Slalom is seeking a ServiceNow Technical Consultant to lead hands-on configuration, development, and integration for ServiceNow Customer Service Management engagements. You will work across case management, entitlements, self-service design, and portal experiences, engaging with business and technology stakeholders to translate requirements into working platform solutions.

You will own technical designs, collaborate on discovery workshops, and mentor teammates while delivering high-quality,

Formación

• 3+ years of ServiceNow configuration and development experience in CSM
• Experience gathering requirements and writing well-formed user stories
• Ability to communicate and build relationships at all organizational levels
• Experience delivering solutions across multiple ServiceNow products (CSM, FSM, Portal)
• Bachelor’s degree or equivalent; relevant certifications preferred

Responsabilidades

• Configure and develop ServiceNow CSM solutions spanning omnichannel case intake, routing and assignment, escalation and major case handling
• Build and extend platform functionality including Flow Designer flows, subflows, UI Builder and Workspace configuration
• Design and build integrations between ServiceNow and adjacent enterprise systems using REST and SOAP
• Own technical design artifacts, data models, and integration designs
• Participate in discovery and design workshops to gather business requirements and translate into epics and stories
• Mentor teammates on configuration, scripting, integration patterns, and delivery best practices

Conocimientos

ServiceNow configuration

ServiceNow development

Stakeholder communication

Requirements gathering

Problem solving

Educación

Bachelor’s degree or equivalent

CSA

CIS – Data Foundations (CIS-DF)

CIS – Customer Service Management (CIS-CSM)

Herramientas

ServiceNow (CSM)

Flow Designer

UI Builder

IntegrationHub

ATF

Descripción del empleo

Slalom is seeking a ServiceNow Technical Consultant to lead hands-on configuration, development, and integration for ServiceNow Customer Service Management engagements. You will work across case management, entitlements, self-service design, and portal experiences, engaging with business and technology stakeholders to translate requirements into working platform solutions.

You will own technical designs, collaborate on discovery workshops, and mentor teammates while delivering high-quality,